NHIF Research

NHIF Benchmarking PROGRAM

NHIF patient satisfaction Benchmarking 

NHIF publishes official 2019 benchmarks for patient satisfaction with home infusion

The National Home Infusion Foundation has released the first official national benchmarks for patient satisfaction with home infusion. 

Order your copy of NHIF’s 2019 Assessment of Home Infusion Patient Satisfaction study. 

The NHIF 2019 Assessment of Home Infusion of Patient Satisfaction study summarizes data collected from a sample of more than 32,000 home infusion patients and over 6,000 completed surveys.  Key findings include that patients are overwhelmingly satisfied with their home infusion experience and that patients receiving biologic therapies report the highest rates of satisfaction among all therapy categories. 

Organizations that utilize the standardized NHIF patient satisfaction survey tool can compare performance to national standards. The data includes 12 questions with 22 data points based on the NHIF Uniform Patient Satisfaction Survey Questions published in 2017, which cover the essential elements of services when patients receive infusions in the home setting. 


NHIF’s open-access report summarizes the composite scores for the twelve standardized questions, representing the 2019 industry-wide data benchmarks for patient satisfaction.

For more information, or to order your digital copy of the full study now for $55, fill out the order form below and submit to