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INFUSION Magazine

QUALITY MANAGEMENT

Counce J. Weaving safety into everyday practice how one provider is building a culture of safety in its practice. 2013;19(2):30-7.

Dillon LR. The power of benchmarking: A case history. ;7(3):34-7.

Dillon LR. Control charts and variation. 2001;7(5):26-9.

Dillon LR. Introducing Quality Management. 2001;7(7):40-2.

Dillon LR. Cost of poor quality: A language everyone can understand. 2002;8(1):40-3.

Dillon LR. The power of basic hypothesis testing. 2002;8(2):38-46.

Dillon LR. Don't know much about quality: How to improve your QI. 2002;8(3):47-51.

Dillon LR. Health care and ISO 9000: An interview with Dr. Michael Crago Part I. 2002;8(4):43-9.

Dillon LR. Health care and ISO 9000: An interview with Dr. Michael Crago Part II. 2002;8(5):36-41.

Dillon LR and Ferris R. Internal Auditing 101: The wisdom of self-inflicted pain. 2002;8(6):38-43.

Dillon LR. The theory of constraints’ thinking tools Part 1: Creating a current reality tree. 2003;9(4):46-50.

Dillon LR. The theory of constraints’ thinking tools Part 2: Creating a conflict resolution diagram and future reality tree. 2003;9(5):38-41.

Dillon LR. Action plans: The heavy lifting of quality management. 2003;9(6):40-5.

Dillon LR. Innovation and creativity in quality management. 2004;10(2):33-7.

Dillon LR. Occurrence reporting: Steps to a better process.  2004;10(4):44-6.

Dillon LR. The balanced scorecard: A blueprint for lasting success. 2004;10(6):39-41.

Dillon LR. A graph is worth a thousand data points: Using Excel® charts in quality management. 2005:11(1):43-5.

Dillon LR. Writing policies and Procedures: Part 1. 2006. 12(4):44-7.

Dillon LR. Writing policies and procedures: Part 2.2007:13(1);45-46.

Dillon LR. Measuring customer satisfaction: Three sins and how to avoid them.2007:13(4);44-47.

Dillon LR. Urgency: The enemy of importance.2007:13(5);44-6.

Dillon LR. Leading from the middle.2007:13(6);45-7.

Dillon LR. Failure Mode and Effects Analysis: An Antidote to Murphy’s Law. 2008;14(4):47-51.

Dillon LR. The Death of Work: How Email is Destroying Productivity and Seven Ways to Fight Back. 2008;14(5):46-8.

Dillon R. Applying risk management techniques used in medical device manufacturing to home infusion. 2009:15(2);52-55.

Dillon LR. Branding 101: A quick guide to how to avoid commoditization. 2009:15(4);41-4.

Stoecklein MG. Health care quality. 2003;9(2):36-40.