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Andrusko-Furphy K, Warren MN. Data required: Providers must prove their quality. 1998;4(8):31-36.

Andrusko-Furphy KT and Arnold C. Outcomes: Burden, benefit, or bust? 2000;6(7):45-50.

Barrell JM. ORYX: Outcomes measurement and accreditation. 1998;4(8):37-39.

Barrell JM. From point A to point B: Providers share their information system strategies. 1998; 4(5):49-56.

Barrell JM. Business integrated performance improvement. 2002;8(3):14-6.

Bing CM. Take a risk management check up: A self-assessment for home infusion providers. 1997;4(1):41-5.

Borfitz D. The Joint commission: Myths and realities. 1998;4(6):33-38.

Borfitz D. Outcomes reporting: Providers urged to cover all bases. 1998;4(8):40-44.

Borfitz D. Home care accreditation: An answer to the demands of managed care? 1998;4(5):43-46.

Borfitz D. Accreditation: A view from the Field. 1998;4(1):28-36.

Borfitz D. Improving performance with outcomes. 1999;5(10):38-40.

Chamallas SN, Fishwick J, Riesenberg M. Special delivery: Keeping the product stable during shipping. 1997;4(3):30-2.

Cohen H, Proulx S. Preventing medication errors in home care. 1998;4(6):46-52.

Counce JB. Getting Our Arms Collectively Around the Data—NHIA Kicks Off New Industry-Wide Data Initiative. 2009. 15(5):45-8.

Counce J. What’s Down the Road?  Reflecting upon hospital-based lessons-learned to enhance alternate-site performance improvement approaches and industry-wide benchmarking. 2011; 17(2):16-21.

Counce J and Jurich S. Industry-Defining Data—A Much-Needed Tool for Communicating Our Significance. 2012; 18(3):20-1.

Counce J and Grissinger M. Delving into the unknown unknowns: Using Failure Mode and Effects Analysis (FMEA) to root out risk in home and specialty infusion pharmacy. 2014;20(2):29-35.

Counce J and Sullivan C. Data lessons from the leading edge: Scanning today's measures across the health care continuum to examine what could be in store for our alternate-site future. 2015;21(4):21-25.

Counce J. Putting NHIA's data definitions to work: Insights from early adopters. 2016;22(4):27-33.

Dillon LR. Control charts and variation. 2001;7(5):26-9.

Dillon LR. The power of benchmarking: A case history. 2001;7(3):34-7.

Dillon LR. The theory of constraints’ thinking tools Part 1: Creating a current reality tree. 2003;9(4):46-50.

Dillon LR. The theory of constraints’ thinking tools Part 2: Creating a conflict resolution diagram and future reality tree. 2003;9(5):38-41.

Dillon LR. Action plans: The heavy lifting of quality management. 2003;9(6):40-5.

Dillon LR. Innovation and creativity in quality management. 2004;10(2):33-7.

Dillon LR. Occurrence reporting: Steps to a better process.  2004;10(4):44-6.

Dillon LR. The balanced scorecard: A blueprint for lasting success. 2004;10(6):39-41.

Dillon LR. A graph is worth a thousand data points: Using Excel® charts in quality management. 2005:11(1):43-5.

Dillon LR. A quality creed. 2006.12(1):40-2.

Dillon LR. A quality creed. 2006.12(1):40-2.

Dillon LR. A recipe for quality planning. 2006.12(2):41-6.

Dillon LR. A recipe for quality planning. 2006.12(2):41-6.

Dillon LR. Writing policies and Procedures: Part 1. 2006. 12(4):44-7.Dobies C. Outcomes programs: They're not just for JACHO anymore. 1998;4(11):30-33.

Dillon LR. Writing policies and procedures: Part 2.2007:13(1);45-46.

Dillon LR. Measuring customer satisfaction: Three sins and how to avoid them.2007:13(4);44-47.

Dillon LR. In search of dead elephants: A business short story about hypothesis testing.2008:14(1);38-41.

Dillon LR. Core measures: A chance to hang together.2008:14(2);43-8.

Douglass K. It's time to stop treating adults like children. 1998;4(6):22-27.

Dullea C. Benchmarking Goes High Tech. 2002;8(5):26-8.

Engen M and Leone M. A closer look at catheter flushing protocols: Further defining evidence-based practice for the home setting. 2015;21(4):33-40.

Everard LJ. Cutting costs through process improvement. 1996;2(11):45-46.

Flores KA. Compliance: A part of your quality improvement process. 2000;6(6):27-30.

Fountain M. Using performance standards to improve case management. 1995;1(12):37-39.

Franklin DM. Benchmarking for performance. 2000;6(7):51-4.

Franklin DM. The circle of life and health care delivery. 2001;(7):43-46.

Garst R. Continuous performance improvement: Getting extraordinary results from ordinary data. 2010:16(1);18-23.

Gast-Whitaker C and Hill R. Mastering the fundamentals of Lean Sigma principles. 2014;20(4):34-44.

Gloude C, Kunzendorf C, Selfridge J, Kluge S, and Dellamorte Bing C. Strategies to reduce late deliveries in home infusion: A performance improvement initiative. 2015;21(3):44-52.

Jesionek-Brewton K. Parenteral nutrition support program: Developing a provider-patient toolbox that promotes success. 2013;19(4):26-31.

Kaplan LK. NHIA offers feedback, suggestions on Joint Commission Accreditation. 2000;6(4):37-8.

Kaplan LK. Home care accreditation: JCAHO considers redesign. 2000;6(6):41-4.

Kaplan LK. Is there a difference in the data? Surveying standardization in performance measurement. 2000;6(7):36-9.

Kramer N. An open letter to the infusion provider, payer and business firm affiliate community…2009:15(1);46-8.

Kramer N. An excerpt of the 2012 NHIA Data Definitions Survey results: Provider agreement with standardized definitions? 2013;19(2):16-19.

Kramer N. Monitoring central line-associated bloodstream infections (CLABSI) in home Infusion: Preparing for industry-wide benchmarking. 2016;22(4):35-44.

Leone M and Pratt M. Preventing central line-associated bloodstream infections in home infusion patients through the use of disinfection caps. 2011; 17(6):10-14.

Lima H. Selecting and implementing an infusion information management system: A systematic approach. 1998;4(5):21-37.

Martaus H, Okress L, Schaffer C, Srp F. Clinical outcomes: Reducing cost, increasing quality and proving value. 1997;3(8):19-21.

McNamee M. Demystifying quality assurance. 1996;2(7):32-37.

Moeser L. The seven habits oh highly effective iv nurses. 1998;5(1):47-50.

Murphy HM. JCAHO accreditation: Relax and focus. 1998;4(10):45-47.

NHIA. The design and implementation of core measures for the home infusion industry.2007:13(1);21-3.

Nowobilski-Vasilios A and Poole S. Interdisciplinary collaboration: Perceptions and possibilities;7(7):14-7.

Poole SM, Vasilios NV. Outcomes measurements: Making sense of the data. 1998;4(8):25-28.

Poole S. Central line infection: Improving our surveillance, treatment, and prevention in the home setting. 2009:15(2);31-5.

PricewaterhouseCoopers.  Pay for performance’s small steps of progress.  11(6):27-31.

Prosch J. Make each member of your team a champion of patient experience scores. 2012; 18(5):8-11.

Rich DS. Sentinel events and the joint commission. 1999;5(7):27-31.

Rich DS. Home care accreditation: A significant change for 2001;7(2):14-21.

Rogers L, Olson CM. Integrating Outcomes monitoring with performance improvement. 1996;2(8):54-59.

Rollins G. Touchdown! NHIA executive conference scores again. 1998;4(11):25-28.

Rosenblum B. Your industry, your benchmark: Using benchmark data to demonstrate the value of home infusion to policymakers. 2005:11(1):40-2.

Rosenblum B.  Pay-for-performance in home infusion.  11(6):27-31.

Ruhl M. Under one roof: Centralizing core business functions creates operational Efficiencies. 1999;5(12):13-15.

Salvatore T, Baxter T. Strategic planning: A primer for home infusion therapy. 1998;4(1): 39-43.

Schmit C. Making the most of your staff: Challenge your employees and help the Bottom line. 1999;5(12):17-19.

Stoecklein MG. Health care quality. 2003;9(2):36-40.

Sullivan C. If you do it, document it: The many benefits of examining and improving clinical documentation practices. 2009:15(1);27-33.

Sullivan C. Now open for stakeholder comment: Revised definitions for patient outcomes. 2015;21(4):26-31.

Sullivan C. An update from the National Home Infusion Foundation. 2015;21(4):18.

Tough questions about ORYX: Is ORYX a four-letter word? 1998;5(2):18-27.

Williams C. The provider's best friend, or worst enemy: Selecting and implementing an information system 1998;4(5):57-61.

Winiarski D. Performance improvement in action: Reducing unscheduled deliveries of infusion supplies. 2000;6(6):19-24.

Wright B, Parks A. Taking your software to the max: It ain't what you got, It's the way you use it. 1998;4(5):18-20.