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Alborghetti M. Medical waste: No "throw-away" issue. 1999;5(12): 20-5.

Andrusko-Furphy K, Warren MN. Data required : Providers must prove their quality. 1998;4(8):31-36.

Baczewski D. Operational Challenges of Rising Fuel Costs. 2008;14(5):22-6.

Baczewski D. Non-compliance is not an option—Strengthening USP <797> compliance through proper clean room maintenance. 2013;19(6):22-25.

Barrell JM. ORYX: Outcomes measurement and accreditation. 1998;4(8):37-39.

Barrell JM. From point A to point B: Providers share their information system strategies. 1998;4(5):49-56.

Barrell JM. How automated are you? 1999;5(5):17-20.

Barrell JM. Apples to apples: The complexities of health care outcomes reporting. 2000;6(7):15-24.

Barrell JM. Closing the gap: Providers learn strategies for holding down DSO. 2002;8(3):18-21.

Battisti F and Counce J. Advancing the bottom line and service quality via a culture of employee retention. 15(5):22-9.

Battisti F and Counce J. Leveraging workforce research to attract, manage, and retain high-performance employees. 2011; 17(4):14-20.

Buehler M, DeQuaker A, Ewell M, Kluge S, Newton D, Patel D, and Wallace R. Drug reimbursement—getting it right is a team effort. 2016;22(5):34-41.

Bickley S. USP compliance: A journey. 2006. 12(5):32-6.

Brock-Cascanet PH. Treating occluded VADs in the home setting. 1999;5(4):18-27.

Borfitz D. Home care accreditation: An answer to the demands of managed care? 1998;4(5):43-46.

Borfitz D. The Joint commission: Myths and realities. 1998;4(6):33-38.

Borfitz D. Outcomes reporting: Providers urged to cover all bases. 1998;4(8):40-44.

Borfitz D. Accreditation: A view from the Field. 1998;4(1):28-36.

Borfitz D. Improving performance with outcomes. 1999;5(10):38-40.

Borfitz D. Using your clinical resources effectively: Lessons from the field. 1999;5(10):41-43.

Buehler M and Mock L. ICD-10 transition: Ready or not, here it comes. 2013;19(5):37-43.

Chamallas SN, Fishwick J, Riesenberg M. Special delivery: Keeping the product stable during shipping. 1997;4(3):30-2.

Chamallas S. Consulting: Objectivity is 20/20. 2001;7(7):36-9.

Chamallas S. Performance improvement: Preferred practices, productivity, and staffing models. 2010:16(2);29-36.

Cherney A. How ambulatory infusion centers might boost your bottom line.2007:13(5);30-6.

Closson T, Holmes H, and McCoy L. Using new technology to reduce antibiotic therapy costs: A case study;8(1):18-25.

Cohen H, Proulx S. Preventing medication errors in home care. 1998;4(6):46-52.

Commito KA. Landmine of expense-or tool for efficiency. 2001;7(6):22-6.

Counce J. The Changing Technology-Driven Face of Aging Services—What Is There For Us To Learn? 2008;14(4):32-6.

Counce J. Accurate intake: Protecting the revenue stream at its source. 2003;9(2):26-9.

Counce J. Lost in translation: Making the best of incompatible benefit structures in home infusion. 2004;10(2):14-8.

Counce J. HIPAA security rule imminent, providers best prepare. 2004;10(4):28-32.

Counce JB. Valuing your business in today’s market. 11(5):27-32.

Counce J. Digging deep: Infusion pharmacies bear the cost of USP <797> compliance. 2006:12(1):15-9.

Counce J. Infusion pump market gets busy. 2006. 12(4):10-18.

Counce J. Tune up your operations! Efficiency is an essential foundation for any business plan. 2009:15(4);21-6.

Counce J. Actively partnering with academia. 15(5):38-44.

Counce JB. Strategic Planning Roundtable: Alternate-Site Infusion Providers Share Insights on the Process—and on the Ultimate Benefits.2009. 15(5):45-8.

Counce. Reducing DSO—Today’s tight economy makes this perennial challenge even more essential. 2010:16(1);32-6.

Counce J. The legal and regulatory aspects of mergers and acquisitions in home infusion: Buyers, sellers, and brokers share their experience. 2013; 19(1):20-31.

Counce J. Always on duty combining dedication and emergency preparedness to endure "super storm Sandy." 2013;19(2):20-8.

Counce J. Weaving safety into everyday practice how one provider is building a culture of safety in its practice. 2013;19(2):30-7.

Counce J. ICD-10 implementation is back—and this time it's for real: Effective steps to minimize the risk of cash flow disruptions. 2015;21(2):21-25.

Counce J. Intramed Plus Employees Come Together to Maintain Patient Service Through Historic Flooding. INFUSION.2015;21(6):18-20.

Counce J. FDA Inspections—preparing and protecting your home infusion pharmacy. 2016;22(6):25-26.

Dasher T. Heads up for the balanced budget act of 1997. 1998;4(4):45-46.

Dasher T, Ferris R. What's new in laboratory monitoring. 1999;5(12):27-30.

Douglass K. It's time to stop treating adults like children 1998;4(6):22-27.

Dillon LR. Benchmarking your way to success. 1996;2(11):27-30.

Dillon LR. Benchmarking in home infusion: The process continues. 1997;3(8):39-42.

Dillon LR. Control charts and variation. 2001;7(5):26-9.

Dillon LR. The theory of constraints’ thinking tools Part 1: Creating a current reality tree. 2003;9(4):46-50.

Dillon LR. The theory of constraints’ thinking tools Part 2: Creating a conflict resolution diagram and future reality tree. 2003;9(5):38-41.

Dillon LR. Action plans: The heavy lifting of quality management. 2003;9(6):40-5.

Dillon LR. Exploratory data analysis: Using graphs to discover root causes. 11(4):51-55.

Dillon LR. A quality creed. 2006.12(1):40-2.

Dillon LR. A recipe for quality planning. 2006.12(2):41-6.

Dillon LR. Writing policies and Procedures: Part 1. 2006. 12(4):44-7.

Dillon LR. Writing policies and procedures: Part 2.2007:13(1);45-46.

Dillon LR. Failure Mode and Effects Analysis: An Antidote to Murphy’s Law. 2008;14(4):47-51.

Dillon LR. Questions (and Answers) About Hazardous Drugs in Sterile Compounding. 2016;22(6):28-32.

Douglass K, Kastango E, and Canto P. Sterile Compounding and USP <797> Compliance: Where Does the Alternate-Site Pharmacy Setting Stand? 2012; 18(2):21-28.

Douglass K, and Kastango E. and Cantor P. The 2011 United States Pharmacopeia Chapter <797> Compliance Study: Discussion of Findings and Strategies for Improvement in the Alternate-Site Setting. 2012; 18(3):38-44.

Dullea C. Benchmarking Goes High Tech. 2002;8(5):26-8.

Dullea C. The right tool for the job. 2003;9(2):30-1.

Filibeck D and Counce J. It’s not just about the stickers: Building a positive relationship with a certifier is key to maintaining a state of aseptic control in your cleanroom. 2014;20(6):25-32.

Flores KA. Compliance: A part of your quality improvement process. 2000;6(6):27-30.

Franklin DM. Benchmarking: Laying a foundation. 2000;6(5):32-4.

Franklin DM. Key concepts in financial benchmarking. 2000;6(6):36-9.

Franklin DM. Benchmarking for performance. 2000;6(7):51-4.

Franklin DM. Organizing the work distribution in the infusion reimbursement department. 2001;7(3):39-42.

Franklin DM. Compliance defined. 2003;9(2):42-6.

Franklin DM. A practical guide to budgets. 2003;9(4):52-3.

Franklin DF. Common budgeting errors and core competencies. 2003;9(5):44-6.

Franklin DM. Cash management techniques. 2003;9(6):47-50.

Franklin DM. Reimbursement best practices: Part 1. 2004;10(1):45-7.

Franklin D. Enriching your performance evaluation process—An integral part of achieving employee and organizational growth. 15(5):45-8.

Franklin DM. The Foundational Elements of Strategic Planning—A Treatise. 2009. 15(5):45-8.

Franklin D. The art of intake: Tune up your processes to avoid downstream problems and maximize profitability. 2012; 18(1):28-34.

Franklin D. A systems approach to revenue cycle management. 2014;20(1):31-37.

Garst R. Continuous performance improvement: Getting extraordinary results from ordinary data. 2010:16(1);18-23.

Gast-Whitaker C and Hill R. Mastering the fundamentals of Lean Sigma principles. 2014;20(4):34-44.

Gloude C, Kunzendorf C, Selfridge J, Kluge S, and Dellamorte Bing C. Strategies to reduce late deliveries in home infusion: A performance improvement initiative. 2015;21(3):44-52.

Goodwin B.. Increasing productivity in your reimbursement department. 2006.12(2):14-7.

Grissinger M. Reducing medication errors: The essentials of reporting and team analysis. 2002; 8(6):26-30.

Hanchett M, Watts K, and Kung L. Security in securement. 1999;6(1):42-6.

Hayden S. Squelching burnout. 1994;1(1):34-40.

Heagy K and Kramer N. Crossing the Cultural Divide—Cultural Competence is Critical to Safe and Effective Health Care. 2010:16(3);32-7.

Hedlund CT. Stark II: How HCFA's proposed regulations affect infusion providers. 1998;4(6):42-45

Hedlund CT. Stark II: More on HCFA's proposed regulation. 1998;4(7):51-55.

Hodges D. REA: Engaging executives to make a difference in their bottom line. 2004;10(2):27-30.

Hoffman P. Prospering under PPS. 1997;3(11):23-8.

Humphrey D. Managing for cost efficiency. 1998;5(3):13-17.

Iltz J. Thinking inside the box: Do compounded sterile preparations maintain refrigerated conditions during transit? 2013;19(2):39-44.

Johnson K, Volkman G. Identifying and calculating activity-based pharmacy costs in home infusion and ambulatory care 1998;4(6):15-21.

Jurich S. Social capital: Our most valuable currency. 2008.14(6):46-7.

Lally H. Building a Therapy-Focused Sales Program. 2011; 17(1):30-7.

Kaplan LK. Taking the long view. 1998,4(8):45-47

Kaplan LK. Forget the tea leaves.1998;4(9):17-22.

Kastango ES. USP <797>: Making the case for increasing environmental controls in pharmaceutical compounding. 2005.11(4):S1-S12.

Kastango E and Kramer N. The Top 10 Things You Need to Know About USP <797>. 2009:15(3);43-8.

Klotz RS. Maximizing the productivity of your professional staff. 2000;6(5):14-8.

Kramer N. Standardizing organizational pump use: A case study. 2004;10(4):21-5.

Kramer N and Counce J. Home Infusion and the Elderly Patient: Considerations for Safe and Effective Care. 2010; 16(5):27-38.

Kramer N and Counce J. The significant seven: Things you might not know about employee and environmental health and safety regulations—but should. 2011; 17(4):21-27.

Lancaster D. The clinician’s role in infusion reimbursement.2008:14(2);21-3.

Lawhorn J and Counce J. The Organizational Dashboard: A Collaborative Tool for Keeping "On Track" with Your Strategic Plan. 2012; 18(4):39-44.

Leone M. Compounding considerations: New alert on exposure to hazardous drugs in the workplace. 2004;10(5):33-36.

Lima HA. Using media fills to evaluate aseptic technique. 1994;1(3):29-33.

Lima HA. Selecting and implementing an infusion information management system: A systematic approach 1998;4(5):21-37.

Lugli J. Why, oh why did my claim deny? Drilling down on denials for resolution and continuous quality. 2016;22(5):22-26.

Lugli J. Your reimbursement department: How many staff do I need and how do I get the most of them?207:13(4);29-32.

Marrelli T. The perfect storm of a staffing shortage: A practical roadmap for coping successfully. 2003;9(6):21-5.

Mehta K. Getting the biggest bang for your buck—Effective inventory management helps improve cash flow, promotes profitability. 2010:16(2);16-21.

Moss K. Low cost & high quality: Where's the balance? 1994;1(3):8-12.

Moureau N. Vascular access with a focus on safety. 1999;6(1):16-26.

Nowobilski-Vasilios A and Poole S. Interdisciplinary collaboration: Perceptions and possibilities. 2001;7(7):14-7.

Noyes B. The devil is in the details of the detailed written order new stream of Medicare denials prompts providers to rethink claims strategy.INFUSION.2015;21(5):18-23.

Noyes B. An increasing slice of the payer mix pie.INFUSION.2015;21(5):14-16.

Okposo M. Employee retention: How to keep the great employees. 2006.12(1):34-8.

Okposo M. Strong from the foundation, up: Tips for building a strength-based organization. 15(5):30-6.

Parver A, Gwillim S, and Iams, S. Fraud and abuse primer: A guide to federal statutes designed to limit inducements and discourage over-utilization of health care services. 2013;19(1):39-44.

Pelissero PS. Interviewing job applicants: Asking the “right” questions without getting into legal hot water. 2003;9(5):18-21.

Petroff B and Baczewski D. Blueprint for Patient Safety: How informed clean room design can promote sterility. INFUSION.2015;21(6):27-33.

Pomis J.  The high cost of turnover: Hazardous to the health of your reimbursement department. 2004:10(2):20-4.

Poole SM, Vasilios NV. Outcomes measurements: Making sense of the data. 1998;4(8):25-28.

Prozialeck L. Ensuring clinical quality: Meeting the education and training challenge In home infusion nursing. 1999;6(1):28-35.

Rahn T. Patient safety in the home care setting: Tools for recognizing concerns and taking preemptive action. 2015;21(2):27-31.

Rich DS. Home care accreditation: A significant change for 2001;7(2):14-21.

Richardson RJ. The infusion industry: Emerging business benchmarks. 1997;3(4):28-35.

Riddell MR. Business strategies for the new millennium: Infusion companies can benefit from becoming learning organizations. 2000;6(9):13-6.

Riddell MR. Technology: Improving service, quality, and profitability. 2001;7(6):14-7.

Rigas M. 340B drug pricing and home infusion pharmacy: A look at how these new regulations may impact infusion therapy. 2013;19(1):33-38.

Rollins G. Touchdown! NHIA executive conference scores again. 1998;4(11):25-28.

Rollins G. Chronic care therapy: A niche with a hitch. 1998;4(12):20-24.

Rollins G. Information system wish list: Providers speak out. 2000;6(5):23-5.

Rollins G. Spotlight on HIPAA privacy and patient rights. 2003;9(2):14-9.

Rollins G. Recruiting and retaining employees. 11(5):20-3.

Ruhl M. Under one roof: Centralizing core business functions creates operational Efficiencies. 1999;5(12):13-15.

Saladow J. Where do we go from here? : The overall market for infusion devices continue to grow. 1998;4(9):24-39

Schmit C. Making the most of your staff: Challenge your employees and help the Bottom line. 1999;5(12):17-19.

Sganga JP. Price + value: Getting the most from your group purchasing organization. 2001;7(5):18-20.

Sheets J and Counce J. Software conversions: Putting the “IT” in just do it. 2006. 12(4):31-6.

Sirois PC and Maksym CJ. Operational efficiency: Optimizing pharmacy support staff can save time and resources. 2003;9(5):12-17.

Stranz M. Aminoglycoside therapy in the home: Side effects, risk management, and effective care coordination.2008:14(1);29-34.

Stoecklein MG. Health care quality. 2003;9(2):36-40.

Sullivan C. If you do it, document it: The many benefits of examining and improving clinical documentation practices. 2009:15(1);27-33.

Sullivan C. Sterile Compounding in the Future: How Newly Proposed USP Standards Could Affect Your Practice. INFUSION.2015;21(6):22-25.

Sullivan C. Maintaining a Controlled Environment: Cleaning and disinfecting in the clean room. INFUSION.2015;21(6):36-43.

Tanguay P. Managing the medication profile. 1994;1(3):34-37.

Tanguay P. Is the sky falling? 1999;5(5):22-27.

Tanguay P. Home infusion software: A provider's perspective. 2001;7(6):32-41.

Tanguay P. Financial fundamentals for home infusion therapy: Part 1. 2003;9(1):36-9.

Tanguay P. Financial fundamentals part 2: Spend time on the details. 2003;9(2):20-4.

Tanguay P. Financial fundamentals part 3: Organizational indicators of financial health. 2003;9(5):22-8.

Tanguay P. Crystal clear: Mining corporate data stores for vital information. 2004;10(4):34-6.

Tortorici M. Maintaining profitability: Pointers for sharpening your operations. 1996;2(6):21-23.

Triplett, Stranz M and Lager C. The current state of accreditation in home and specialty infusion a look at the standards and drivers in the changing alternate-site marketplace. INFUSION.2015;21(5):24-32.

Wagner JT. Interpreting cleanroom certification reports: What providers should know to ensure compliance. 2014;20(6):34-41.

Ward M and Elias P. Effective asset management: Why comprehensive pump tracking programs are essential in the alternate-site infusion market. 2010:16(2); 23-8.

Wen LK, Lawson KA, Khan ZM. A survey of operational costs incurred by home infusion pharmacies. 1997;3(8):44-51.

Westgate S. Emergency department (ED) diversion programs from the inside out—Understanding care management challenges in the ED and identifying opportunities for home infusion provider collaboration. 2014;20(1):22-30.

Williams C. The provider's best friend, or worst enemy: Selecting and implementing an information system. 1998;4(5):57-61.

Williams TD. Clinical automation: Providers react to the need for more patient data. 1999;5(5):11-16.

Winiarski D. Performance improvement in action: Reducing unscheduled deliveries of infusion supplies. 2000;6(6):19-24.

Wright B, Parks A. Taking your software to the max: It ain't what you got, It's the way you use it. 1998;4(5):18-20.

Wright R. Intake: it's all in the start. 2016;22(5):29-32.

Youse T, Barrell B, and Counce J. Building a dynasty: Talent management strategies for efficient and effective staffing. 2015;21(1):36-44.

Zimay D, McBride L, and Westrich T. Outcomes management from a national provider's perspective. 1999;5(8):34-37.