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Adair D. Boosting sales in a slumping economy: An effective sales plan can carry providers through tough times. 2010:16(1);25-9.

Adair D. Strategic Sales Planning: Laying the Groundwork for Success. 2011; 17(1):21-3.

Alborghetti M. New treatments revolutionize AIDS care. 1999;5(4):11-16.

Alborghetti M. Medical waste: No "throw-away" issue. 1999;5(12): 20-5.

Appel HM. Moving toward PPS: The shift is upon us. 1998;5(2):35-37.

Baczewski D. Operational Challenges of Rising Fuel Costs. 2008;14(5):22-6.

Baker Kenneth R. Sterile compounding oversight: Legal challenges, practice considerations.200713(2);20-3.

Barrell JM. How automated are you? 1999;5(5):17-20.

Barrell JM. Managed care: Myth, reality, and the truth about market Evolution. 1999;5(11):14-19.

Barrell JM. Y2K update: Is the millennium bug eluding exterminators? 1999;5(12):33-7.

Barrell JM. Apples to apples: The complexities of health care outcomes reporting. 2000;6(7):15-24.

Barrell JM. Surviving managed care: People science pays off. 2000;6(9):17-20.

Barrell JM. Strategies for increasing market share. 2001;7(4):36-8.

Barrell JM. Customer service: It's everyone's job. 2001;7(4):39-41.

Barrell JM. DrKoop gets an infusion infusion. 2001;7(6):29-31.

Barrell JM. Business integrated performance improvement. 2002;8(3):14-6.

Barrell JM. Closing the gap: Providers learn strategies for holding down DSO. 2002;8(3):18-21.

Barrell JM. Legislative and regulatory review. 2002;8(3):22-9.

Battisti F and Counce J. Advancing the bottom line and service quality via a culture of employee retention. 15(5):22-9.

Battisti F and Counce J. Leveraging workforce research to attract, manage, and retain high-performance employees. 2011; 17(4):14-20.

Bickley S. USP compliance: A journey. 2006. 12(5):32-6.

Borfitz D. Living with the limits of managed care. 1999;5(6):37-42.

Borfitz D. Improving performance with outcomes. 1999;5(10):38-40.

Borfitz D. Using your clinical resources effectively: Lessons from the field. 1999;5(10):41-43.

Borfitz D. Professional services reimbursement: Can community pharmacists show us the way? 1999;6(2):23-7.

Borfitz D. Home infusion's future lies in distinguishing product from service. 1999;6(2):31-5.

Chamallas S. Consulting: Objectivity is 20/20. 2001;7(7):36-9.

Chamallas S. Performance improvement: Preferred practices, productivity, and staffing models. 2010:16(2);29-36.

Cherney A. Testing the waters: Managed care market assessments can save time, money, and mistakes. 1999;5(11):25-8.

Cherney A. Strategic, business, and marketing planning: Charting the right course for your Company. 2006.12(6):20-3.

Cherney A. How ambulatory infusion centers might boost your bottom line.2007:13(5);30-6.

Clock A. Building your business. 2001;7(2):32-5.

Commito KA. Landmine of expense-or tool for efficiency. 2001;7(6):22-6.

Counce JB. DEHP in medical devices: Sleeping tiger or paper tiger. 2002;8(5):18-25.

Counce JB. Accurate intake: Protecting the revenue stream at its source. 2003;9(2):26-9.

Counce JB.  Cultivating nursing compentencies: Working with home health agencies for better infusion patient care. 2004;10(1):12-8.

Counce JB. Home infusion provider community proves to be excellent network resource. 2004;10(2):44.

Counce JB. Lost in translation: Making the best of incompatible benefit structures in home infusion. 2004;10(2):14-8.

Counce JB. Medicare part D: The education begins. 2005. 11(3):18-21.

Counce JB. Average sales price and home infusion: What does the future hold? 2005. 11(3):26-31.

Counce JB. Valuing your business in today’s market. 11(5):27-32.

Counce J. Digging deep: Infusion pharmacies bear the cost of USP <797> compliance. 2006:12(1):15-9.Dullea C. The right tool for the job. 2003;9(2):30-1.

Counce J. Infusion pump market gets busy. 2006. 12(4):10-18.

Counce J. They didn’t teach this in pharmacy school: Home infusion practice setting offers unique challenges, rewards.2007:13(1);18-28.

Counce J. Infusion’s culture of giving: Providers find a corporate culture that embraces humanitarian projects reaps endless rewards.2007:13(6);16-21.

Counce J and Jurich S. Alternate-site infusion provider roundtable: A discussion of urgency—Why active grassroots is key to achieving meaningful Medicare coverage for home infusion therapy, 2008.14(6):33-7.

Counce J. Home-Centered Care in Health Care Reform New Markets and Opportunities for Alternate-Site Infusion. 2009:15(3);33.

Counce J. Tune up your operations! Efficiency is an essential foundation for any business plan. 2009:15(4);21-6.

Counce J. Looking outside the box: Alternate-site infusion providers get creative in identifying and developing new business lines. 2009(4);27-32.

Counce J and Kramer N. Exploring the vital role of home-centered health transformation in health care reform. 2009:15(4);33-9.

Counce J. Actively partnering with academia. 15(5):38-44.

Counce JB. Strategic Planning Roundtable: Alternate-Site Infusion Providers Share Insights on the Process—and on the Ultimate Benefits.2009. 15(5):45-8.

Counce JB. Getting Our Arms Collectively Around the Data—NHIA Kicks Off New Industry-Wide Data Initiative. 2009. 15(5):45-8.

Counce. Reducing DSO—Today’s tight economy makes this perennial challenge even more essential. 2010:16(1);32-6.

Counce J. Alternate-Site Infusion’s Legislative Frontier NHIA’s advocacy team discusses health care reform and grassroots strategy. 2010:16(3);20-3.

Counce J and Jurich S. Industry-Defining Data—A Much-Needed Tool for Communicating Our Significance. 2012; 18(3):20-1.

Counce J. Successful patient-centered partnerships—Building trust for the transition to home-based care. 2012; 18(6):20-27.

Counce J. Building patient-centered partnerships with fellow health care professionals creates new advocacy inroads. 2012; 18(6):30-34.

Counce J. The legal and regulatory aspects of mergers and acquisitions in home infusion: Buyers, sellers, and brokers share their experience. 2013; 19(1):20-31.

Deshotels D. By the hour: Time-based cost analysis. 1999;5(7):33-37.

Dillon LR. The Death of Work: How Email is Destroying Productivity and Seven Ways to Fight Back. 2008;14(5):46-8.

Dillon LR. The NHIA/B.Braun McGaw inter-company benchmarking project. 1999;5(7):38-39.

Dillon LR. Introducing Quality Management. 2001;7(7):40-2.

Dobson A, Lamphere J, Koenig L, and Babcock J. Impact of proposed AWPs on the provision of home care drug therapies to medicare and medicaid patients. 2001;7(2):22-7.

Everard LJ. Pricing out profitability. 1999;5(4):28-32.

Flores K. AICs: What's your role in the most talked about delivery model? 1998;4(11):35-38.

Flores K. Ambulatory infusion suites: Appropriate therapies. 2005.11(2):22-32.

Franklin DM. Benchmarking: Laying a foundation. 2000;6(5):32-4.

Franklin DM. Key concepts in financial benchmarking. 2000;6(6):36-9.

Franklin DM. Benchmarking for performance. 2000;6(7):51-4.

Franklin DM. Consolidation in health care: Living with-and through-mergers and integration. 2000;6(8):53-6.

Franklin DM. What's in a word? The unscientific investigation of "per diem." 2000;6(9):41-5.

Franklin DM. Pricing methodologies for the infusion industry. 2001;7(2):41-2.

Franklin DM. Tips for successful contract negotiation. 2001;7(6):52-4.

Franklin DM. The circle of life and health care delivery. 2001;7(7):43-46.

Franklin DM. The dollars and cents of customer service. 2003;9(1):42-5.

Franklin DM. A practical guide to budgets. 2003;9(4):52-3.

Franklin DF. Common budgeting errors and core competencies. 2003;9(5):44-6.

Franklin DM. Cash management techniques. 2003;9(6):47-50.

Franklin DM. Basics of home infusion reimbursement. 2006.12(5):40-43.

Franklin DM. What’s it worth? An exercise in the valuation of an infusion entity. 2006.12(6):42-5.

Franklin DM. M.B.A. in a Box. 2008;14(5):42-5.

Franklin D. An innovative Approach to Claims Rejection Management. 2009:15(1);42-5.

Franklin DM. What’s outside the garden? Ideas and business considerations for looking beyond the “garden variety” home infusion business model.2009:15(4);45-8.

Franklin DM. The Foundational Elements of Strategic Planning—A Treatise. 2009. 15(5):45-8.

Franklin D. The art of intake: Tune up your processes to avoid downstream problems and maximize profitability. 2012; 18(1):28-34.

Freeman NM and Fletcher GW. Accounts receivable financing-A means to stability and growth. 1999;5(7):13-15.

Gaffney T and Turcotte M. Selling to the Physician Group. 2000;6(4):23-9.

Getson L. United we stand: New standards for ethical practice will codify NHIA member commitment to integrity and unite the alternate-site infusion field. 2010; 16(6):25-7.

Giglione L. Building your base of business with enteral nutrition. 2002;8(5):12-6.

Giglone L and Brajdic S. Making a dent in DSO: Provider’s conversion to electronic claiming contributes to bottom line. 2004;10(5):21-3.

Grissinger M. Reducing medication errors: The essentials of reporting and team analysis. 2002;8(6):26-30.

Hodges D. REA: Engaging executives to make a difference in their bottom line. 2004;10(2):27-30.

Humphrey D. Managing for cost efficiency. 1998;5(3):13-17.

Jurich S. Social capital: Our most valuable currency. 2008.14(6):46-7.

Jurich S and Counce J. Constructing New Frontiers Leveraging collaboration and imagination, NHIA invigorates the alternate-site infusion field at the 2010 Annual Conference & Exposition. 2010:16(3);14-8.

Kaplan LK. Managed care and medicare: An uneasy marriage. 1998;5(3):23-28.

Kaplan LK. 1999: The year the infusion community got together? 1999;5(4):39-41.

Kaplan LK. Collective negotiation: An idea whose time has come. 1999;5(11):10-13.

Kaplan LK. Recognition and reimbursement for infusion professional services: A roadmap for the association. 1999;6(2):43-8.

Kaplan LK. PBMs: A review of litigation and legislation. 2003;9(6):14-9.

Kaplan LK. PBMs in home infusion. 1999;6(3):27-31.

Kaplan LK. Home care accreditation: JCAHO considers redesign. 2000;6(6):41-4.

Kaplan L. Patient safety under the new Medicare prescription drug benefit. 2006:12(1):26-31.

Kastango ES and Bradshaw B. Sterile product compounding: Developing quality-based standards for pharmacy practice. 2003;9(1):23-7.

Kelley L. Opportunities in integrated health systems. 1998;4(11):45-47.

Klotz RS. Maximizing the productivity of your professional staff. 2000;6(5):14-8.

Kramer N. An open letter to the infusion provider, payer and business firm affiliate community…2009:15(1);46-8.

Kramer N. Yes, It Makes Sense—But Can You Prove It? 2012; 18(4):21-4.

Kramer N. Making the case for patient care decisions—evidence-based health care in home infusion. 2012; 18(5):12-16.

Lawhorn J and Counce J. The Organizational Dashboard: A Collaborative Tool for Keeping "On Track" with Your Strategic Plan. 2012; 18(4):39-44.

Leder ED. Feeling the squeeze. 1995;1(6):41-43.

Leone M. Compounding considerations: New alert on exposure to hazardous drugs in the workplace. 2004;10(5):33-36.

Lugli J. Your reimbursement department: How many staff do I need and how do I get the most of them?207:13(4);29-32.

Magnuson J. Let’s discuss the new lexicon of health care delivery. 2010:16(2);12-5.

Maranville C. Home infusion therapy under Medicare Par D: One provider’s experience.2007:13(2);35-9.

Mays GP, Claxton G, and White J.  Managed care rebound? Recent changes in health plans’ cost containment strategies. 2004:10(6):28-37.

McDonald B, Brajdic S, Veydt L, et al. Managing Medicare DSO. 2006. 12(5):23-31.

McDonald B, Veydt L, and Brajdic S. The Medication Delivery Challenge: One provider’s approach to making clinically sound choices for patient care while retaining profitability. 2011; 17(2):24-7.

Mendelsohn C and Riley P. IGIV fundamentals for home care and alternate site therapy. 2003;9(6):35-8.

Mehta K. Getting the biggest bang for your buck—Effective inventory management helps improve cash flow, promotes profitability. 2010:16(2);16-21.

Murphy HM. It's time to step up to the plate. 1998;4(10):34-36

NCPA. APHA, NACDS. Implementing effective change in meeting the demands of community pharmacy practice in the United States: A white paper. 1999;6(2):43-8.

NHIA. Exclusive distribution: Hotly contested, and not sustained. 1999;6(3):22-6.

NHIA. Infusion pharmacy software systems: A features comparison. 2003;9(4):36-45.

NHIA.  New national standards on pharmaceutical compounding. 2004;10(1):20-2.

NHIA. FDA considering voluntary certification of infusion pumps for home use. 2004;10(1):26-8.

Nolet B. Outpatient parenteral antibiotic (OPAT) therapy in ambulatory infusion centers (AICs): Opportunities and management issues. 2002;8(1):26-33.

Noyes B. The devil is in the details of the detailed written order new stream of Medicare denials prompts providers to rethink claims strategy.INFUSION.2015;21(5):18-23.

Okposo M. Employee retention: How to keep the great employees. 2006.12(1):34-8.

Okposo M. Strong from the foundation, up: Tips for building a strength-based organization. 15(5):30-6.

Patel R. Assessing business opportunities in specialty infusion. 2013;19(3):39-44.

Payne L. Tips on billing Medicare for denial: Right tool for the job. 2006. 12(4):20-3.

Paysinger D. The sky is falling!-Or is it? 1995;1(8):33-35.

Pomis J.  The high cost of turnover: Hazardous to the health of your reimbursement department. 2004:10(2):20-4.

Poole SM, Nowobilski-Vasilios A. To push or not to push: Issues and controversies in IV push and administration of anti-infectives in home care. 1999;5(9):52-55.

PricewaterhouseCoopers.  Pay for performance’s small steps of progress.  11(6):27-31.

Rodman B and Counce J. Trouble getting home: Study finds Medicare Part D hampers access for home infusion therapy access for dual-eligible patients.2007:13(1);34-7.

Rich DS. JCAHO home care standards update for 2003. 2003;9(1):28-34.

Riddell MR. Business strategies for the new millennium: Infusion companies can benefit from becoming learning organizations. 2000;6(9):13-6.

Riddell MR. Technology: Improving service, quality, and profitability. 2001;7(6):14-7.

Rigas M. 340B drug pricing and home infusion pharmacy: A look at how these new regulations may impact infusion therapy. 2013;19(1):33-38.

Rodman BE and Counce J New research documents per diem cost of providing home infusion therapy. 2006.12(2):23-6.

Rodman B. Information is Vital to Strategic Decision Making. 2009. 15(5):45-8.

Rollins G. Medicare+choice: Coming soon to your market. 1998;4(10):41-44

Rollins G. Touchdown! NHIA executive conference scores again. 1998;4(11):25-28.

Rollins G. Chronic care therapy: A niche with a hitch. 1998;4(11):20-24.

Rollins G. Networks: Dead, alive, or just biding time? 1999;5(7):16-20.

Rollins G. Prompt payment laws: A new weapon in the managed care struggle. 2000;6(9):21-4.

Rollins G. Health care 2002: An industry in search of solutions. 2002;8(6):14-8.

Rollins G. Spotlight on HIPAA privacy and patient rights. 2003;9(2):14-9.

Rollins G. Recruiting and retaining employees. 11(5):20-3.

Rosenblum B.  Pay-for-performance in home infusion.  11(6):27-31.

Ruhl M. Under one roof: Centralizing core business functions creates operational Efficiencies. 1999;5(12):13-15.

Sadock JM and Rose MS.  When you’re in business…You’re in the collections business. 2006. 12(6):17-9.

Schabert VF. Keeping a bird in hand: A business perspective on managing for unscheduled hospitalizations in home infusion. 2003;9(6):28-33.

Schaffer C. Providing chronic care at home: Can we overcome the next set of hurdles? 1998;4(12):26-29.

Schaeffer C. Third-party billing. 1999;5(7):21-24.

Schmit C. The unintended effects of ORYX. 1998;5(2):29-32.

Schmit C. Making the most of your staff: Challenge your employees and help the bottom line. 1999;5(12):17-19.

Sganga JP. Price + value: Getting the most from your group purchasing organization. 2001;7(5):18-20.

Sheets J. You got the contract—but do you want it?  2003;9(5):34-6.

Sirois PC and Maksym CJ. Operational efficiency: Optimizing pharmacy support staff can save time and resources. 2003;9(5):12-17.

Stribling C. Managing risk with corporate compliance programs.200713(2);25-8.

Stribling C. Starting with an Ethical Foundation to Advance Your Sales and Marketing Programs. 2011; 17(1):24-7.

Sullivan B. An average sales price (ASP) primer. 2006.12(2):18-21.

Sullivan S. Creating and defining value through data: Utilization, quality outcomes, and benchmarking. 2012; 18(5):18-24.

Tanguay P. Is the sky falling? 1999;5(5):22-27.

Tanguay P. Home infusion software: A provider's perspective. 2001;7(6):32-41.

Tanguay P. Financial fundamentals for home infusion therapy: Part 1. 2003;9(1):36-9.

Tanguay P. Financial fundamentals part 2: Spend time on the details. 2003;9(2):20-4.

Tanguay P. The changing face of technology: How the digital age can improve your organization. 2003;9(4):22-26.

Tsiames MN. Valuing a home care business. 2002;8(2):29-37.

Tanguay P. Financial fundamentals part 3: Organizational indicators of financial health. 2003;9(5):22-8.

Tanguay P. Crystal clear: Mining corporate data stores for vital information. 2004;10(4):34-6.

Tanguay P. IT and beyond: Evolving technology and home infusion therapy. 11(4):31.

Tretler M, Jurich S, and Counce J. Transcending Uncertainty—Leveraging Our Wisdom, Value and Partnership to Soar with Enduring Success. 2012; 18(3):14-19.

Tretler M and Counce J. Thriving amid the turbulent ride—Cultivating our courage, utilizing our experience, and fostering our creativity to generate industry opportunities. 2014;20(3):14-21.

Turcotte M, Gaffney TP. Your own best advocate: You. 1998;4(12):44-46.

Tzaferos S. The value of good customer service.2007:13(2);30-3.

Virdee P. Contracting with managed care payers: Focus on profitable, collectible business. 1999;5(11):20-3.

Ward M and Elias P. Effective asset management: Why comprehensive pump tracking programs are essential in the alternate-site infusion market. 2010:16(2); 23-8.

Williams TD. Clinical automation: Providers react to the need for more patient data. 1999;5(5):11-16.

Winiarski D. Performance improvement in action: Reducing unscheduled deliveries of infusion supplies. 2000;6(6):19-24.

Zimay D, McBride L, and Westrich T. Outcomes management from a national provider's perspective. 1999;5(8):34-37.