Infusion Magazine

CUSTOMER SERVICE/SATISFACTION

Barrell JM. Apples to apples: The complexities of health care outcomes reporting. 2000;6(7):15-24.

Barrell JM. Surviving managed care: People science pays off. 2000;6(9):17-20.

Barrell JM. Customer service: It's everyone's job. 2001;7(4):39-41.

Chamallas S. Consulting: Objectivity is 20/20. 2001;7(7):36-9.

Clute N. Getting a grip on customer service. 1996;2(5):21-23.

Dillon LR. Measuring customer satisfaction: Three sins and how to avoid them.2007:13(4);44-47.

Dillon LR. Urgency: The enemy of importance.2007:13(5);44-6.

Dillon LR. Leading from the middle.2007:13(6);45-7.

Dobies C. Outcomes programs: They're not just for JACHO anymore. 1998;4(11):30-33.

Franklin DM. The dollars and cents of customer service. 2003;9(1):42-5.

Hohl D. Designing a customer satisfaction program: The nuts and bolts. 1995;2(1):28-31.

Hohl D. Collecting and analyzing customer satisfaction data. 1995;2(3):16-20.

Kaplan LK. Lives distrupted: Coping with Bayer Direct. 1999;6(3):42-4.

Kaplan LK. Bayer Responds. 2000;6(4):30.

Kaplan LK. Bayer direct update: Patient advocacy groups speak out. 2000;6(7):12-4.

Mohn-Appel H. Throw me a line: Tech support from the front lines. 2000;6(5):10-3.

Rollins G. The nurse pharmacist connection. 2000;6(6):15-8.

Tzaferos S. The value of good customer service.2007:13(2);30-3.