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Barrell JM. Business integrated performance improvement. 2002;8(3):14-6.

Counce J. What’s Down the Road?  Reflecting upon hospital-based lessons-learned to enhance alternate-site performance improvement approaches and industry-wide benchmarking. 2011; 17(2):16-21.

Counce J. Solving the industry-defining data puzzle—One vital piece at a time. 2013;19(3):19-20.

Counce J. Putting NHIA's data definitions to work: Insights from early adopters. 2016;22(4):27-33.

Dillon LR. Introducing Quality Management. 2001;7(7):40-2.

Dillon LR. The power of benchmarking: A case history. 2001;7(3):34-7.

Dillon LR. Benchmarking your way to success. 1996;2(11):27-30.

Dillon LR. Benchmarking in home infusion: The process continues. 1997;3(8):39-42.

Dillon LR. The NHIA/B.Braun McGaw inter-company benchmarking project. 1999;5(7):38-39.

Dillon LR. Exploratory data analysis: Using graphs to discover root causes. 11(4):51-55.

Dillon LR. Measuring customer satisfaction: Three sins and how to avoid them.2007:13(4);44-47.

Dillon LR. Core measures: A chance to hang together.2008:14(2);43-8.

Dullea C. Benchmarking Goes High Tech. 2002;8(5):26-8.

Franklin DM. Benchmarking: Laying a foundation. 2000;6(5):32-4.

Franklin DM. Key concepts in financial benchmarking. 2000;6(6):36-9.

Franklin DM. Benchmarking for performance. 2000;6(7):51-4.

Kramer N. An open letter to the infusion provider, payer and business firm affiliate community…2009:15(1);46-8.

Kramer N. Yes, It Makes Sense—But Can You Prove It? 2012; 18(4):21-4.

Kramer N. Making the case for patient care decisions—evidence-based health care in home infusion. 2012; 18(5):12-16.

Kramer N. An excerpt of the 2012 NHIA Data Definitions Survey results: Provider agreement with standardized definitions? 2013;19(2):16-19.

Kramer N. Taking additional, significant steps along our shared data journey—It sure is a long and winding road! 2014;20(2):14-16.

Kramer N. Monitoring central line-associated bloodstream infections (CLABSI) in home Infusion: Preparing for industry-wide benchmarking. 2016;22(4):35-44.

NHIA. The design and implementation of core measures for the home infusion industry.2007:13(1);21-3.

Poole S. Central line infection: Improving our surveillance, treatment, and prevention in the home setting. 2009:15(2);31-5.

Prosch J. Make each member of your team a champion of patient experience scores. 2012; 18(5):8-11.

Richardson RJ. The infusion industry: Emerging business benchmarks. 1997;3(4):28-35.

Rosenblum B. Your industry, your benchmark: Using benchmark data to demonstrate the value of home infusion to policymakers. 2005:11(1):40-2.

Rosenblum B.  Pay-for-performance in home infusion.  11(6):27-31.

Sullivan C. Value-based purchasing: The next stage in the evolution of health care delivery. 2016;22(4):20-24.

Sullivan C. NHIA takes on patient satisfaction project. 2016;22(4):17.

Sullivan S. Creating and defining value through data: Utilization, quality outcomes, and benchmarking. 2012; 18(5):18-24.

Sullivan C. Guiding Principles for Home Infusion Quality Measure Development. 2016;22(6):12-15.

Tanguay P. Financial fundamentals part 3: Organizational indicators of financial health. 2003;9(5):22-8.

Winiarski D. Performance improvement in action: Reducing unscheduled deliveries of infusion supplies. 2000;6(6):19-24.

Zimay D, McBride L, and Westrich T. Outcomes management from a national provider's perspective. 1999;5(8):34-37.