Pharmacy Process Improvement through Effective Communication Skills

Is your home infusion pharmacy a
HAPPY place to work?

Can you get an order out the door on time?

Did you know that COMMUNICATION is key to
keeping referral sources happy?

You won't want to miss this unique opportunity

Pharmacy Process
Improvement through
Effective Communication Skills

Presented by a communication consultant with many years of experience in the management of home infusion operations, this program looks at home infusion process improvement and the role that communication plays in keeping the workplace productive.

NHIA 2006 Fall Audio
Conference Series
Session 1 – September 13, 2006
12:00 – 1:30 PM Eastern

Here is what you will learn

The relationship between operational efficiency and communication
Key communication principles
Ways to develop increased listening ability
Better ways to communicate what you expect
How to give feedback
How to decrease resistance to receiving feedback
How to apply effective communication to everyday pharmacy processes
How to effectively communicate with referral sources, patients and patient families