Ensuring Patient Pay Collection Success
June 11, 2008
12:00-1:30pm ET
1.5 contact hours*
ACPE #: 207-999-08-044-L04-P
Learn the best practices, techniques and strategies to ensure patient pay collection success at your alternate-site infusion business. Be the one to implement a process improvement initiative at your workplace—and begin to reap the rewards for years to come!
Program Description:
One of the most difficult aspects of alternate-site infusion reimbursement is effectively collecting the patient pay portion of your receivables. Many organizations have ever-growing receivable accounts that significantly impact the bottom line. This program will provide tools to assess your current patient receivable recovery results, while identifying critical areas upon which to focus your private-pay collection efforts.
Educational Objectives:
After completion of this program the learner will:
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Learn how to identify the financial impact patient receivables have on your business.
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Learn how to determine your current patient receivable recovery rate to more effectively manage your patient accounts.
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Learn techniques to improve front-end order intake processes and how they directly effect recovery rates.
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Learn industry best practices to providing patient-friendly communication to bill and collect patient receivables.
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Learn skip tracing (patient locating) solutions to help improve traditionally lost-revenue accounts.
Watch your reimbursement success grow as you acquire critical knowledge directly from this in-demand, expert in the field. Reserve your spots early. Remember, these audios make great training sessions—as one phone line can train unlimited number of people (see below for additional requirements for those seeking pharmacy continuing education)!*
Faculty:
Lisa Bargmann, BS, Chief Executive Officer, Bargmann Management, LLC, Akron, OH
Faculty Bio:
Lisa Bargmann is CEO of Bargmann Management LLC d/b/a Homecare Collection Service, and has been a specialist in Operations, Reimbursement, Compliance, and Software Processes for the HME and Infusion Industry for over 19 years. With a proven track record of success in reimbursement department recoveries, operational cost reductions, and data base management, she is a highly sought after industry consultant and advisor, and a frequent speaker at numerous annual industry functions.
Prior to forming Bargmann Management, Ms. Bargmann was Vice President of Reimbursement for Health Care Solutions, one of the nation’s largest privately held HME/IV Companies, with annual revenues in excess of $80 million, before being acquired by Lincare in 2003. As Vice President of Reimbursement, she was in charge of 150 Associates and Trainers from all over the branch locations. In addition to her role at Health Care Solutions, Ms. Bargmann has served as the Director of Reimbursement for CornerStone Medical Services and Administrative Director for Penn Oxygen Service/American Homepatient. She currently serves as a Highmark Blue Cross Blue Shield Professional Consultant. This prestigious role allows her to assist the insurance company in determining proper coding, pricing, and if medical necessity is met. Reviews of policy and specific patient cases are also performed.
Pharmacy Continuing Education:
To apply for continuing education credit in pharmacy for this program, please do the following:
- Kindly complete the evaluation form and the Statement of Continuing Education Credit form for this audio conference. You will receive the link to these forms in an email 24-48 hours prior to the audio conference.
- Fax the evaluation and certificate forms to the attention of Eleanor Nespica at 703-683-1484.
- Your certificate for continuing education will be validated and faxed to you within three – four weeks of NHIA’s receipt of all completed forms.
- Please be aware that you are responsible for filing a copy of your certificate with your state board(s).
*Note: To receive Pharmacy Continuing Education credit, registered participants must individually sign-in to the call and attend the entire audio conference. Only paid registrants for this audio conference are eligible for Continuing Education credit. Parties who listen to the audio conference, but who have not paid, registered and called-in individually, cannot be granted Continuing Education. If you have any questions regarding Continuing Education Credit for this program, please contact Eleanor Nespica, Education Programs Manager, at the NHIA office: 703-549-3740 or eleanor.nespica@nhia.org
Target Audience:
Owners, managers and reimbursement personnel billing for infusion therapy.