Pre-Conference Programs


NHIA Executive Seminar: The Business of Infusion (4CE)

Monday, April 23, 2018
8:00 AM – 1:00 PM

Uncertainty and risk will continue to be by-products of our nation’s changing health care landscape. Within the home and specialty infusion field, providers and suppliers alike will have to stay on their toes to address the challenges and opportunities that will shape the future of the industry.

Specifically designed for executive level infusion professionals, The Business of Infusion, will explore emerging trends impacting home and specialty infusion. Industry leaders will convene at this session to share knowledge, explore ideas, and take home critical information that will help to deliver impactful, positive business results. Session topics will include:

The State of the Industry—A Comprehensive Overview

What is in store for our industry? This must-attend presentation will look at home and specialty infusion from a macro-viewpoint and address the implications of emerging health care trends on the industry now and in the future. Participants will hear about the risks and opportunities associated with these trends as health care continues to move forward with a patient-centric focus in a value-based system.

Faculty: Michael J. Sicilian, President, Managed Health Care Associates, Inc.

Improving the Patient Experience

As market competitiveness increases and as patients have more access and choice for their health care than ever before, providers and suppliers must continue to improve the patient experience and develop customer loyalty. Hear expert advice on how to create a best-in-class patient experience.

Faculty: Jake Poore, President and Chief Experience Officer, Integrated Loyalty Systems

Creating Positive Change Through Data

The importance of treating data as an asset has never been greater. Collecting accurate, reliable patient outcome data is imperative to advancing the industry and improving quality. The home infusion industry needs to routinely collect data from provider members about their size, scope, and business activities to assist with advocacy and education efforts that will help to expand access to home infusion services. NHIA has been at the forefront of home infusion data efforts for over a decade and is preparing to advance the first phase of new efforts to collect industry-wide data. This session will review the prior efforts, present the future path for creating industry benchmarks and trending reports, and explain the value of an industry-wide approach to quality data. A first look at national data for the validated, standardized patient satisfaction survey published by the National Home Infusion Foundation in 2017 will be provided.

Faculty: Connie Sullivan, BSPharm, Vice President of Research and Innovation, National Home Infusion Association; additional faculty to be announced.