Concurrent Sessions


A. Monday 5/22    •    1:15 - 2:15pm

01-A.  A Regulatory Update for Home Infusion Clinicians

  • Pending

 

02-A. Future-scape of Specialty Pharmacy Distribution and Access

  • Identify key industry and economic factors that drive limited drug distribution networks seen today.
  • Compare and contrast the provider characteristics most important to drug manufacturers as they make decisions regarding distribution of their new specialty therapies.
  • Identify possibilities for disrupting the current distribution paradigm, and expanding access to specialty therapies along with a wider range of provider types.

 

03-A.  The Essential Role of Reimbursement in Payer Contracting

  • Survey managed care trends and their impact on home infusion payer contracting.
  • Examine contracting “lessons learned” from a reimbursement perspective, including key considerations for crafting and implementing a fair agreement.
  • Delve into contract compliance monitoring, walking through payer and billing staff examples of the vigilance required to be paid in full.

 

04-A. Understanding Communication Styles and Their Impact on the Sales Process

  • Comprehend the importance of communication styles in the development of meaningful sales relationships.
  • Identify and understand your communication style, interpersonal strengths and weaknesses.
  • Learn how to quickly identify the communication style of those with whom you interact.

 

B. Monday 5/22    •    2:30 - 3:30pm

05-B.  Meeting Nutritional Needs of Complex Home Infusion Patients

  • Cultivate your clinical monitoring strategies for home enteral and parenteral patients—from pediatric to geriatric populations.
  • Recognize short term complications that can arise and apply assessment and management techniques that can help minimize risk of re-hospitalization.
  • Delve into the challenges and complications associated with long term nutrition support, and the infusion provider’s role in maintaining patient quality of life, detailed by a case study involving a complex home nutrition support patient.

06-B. Operations 201

  • Weigh the various considerations that accompany centralization opportunities as you consider strategies to reduce operating expenses.
  • Walk through the key components of a patient delivery optimization program.
  • Examine asset management processes and decision points with a goal of increasing utilization and decreasing pump losses.

 

07-B.  Not Just a Status Call: Effectively Managing Claims

  • Identify the most common challenges associated with claims submissions.
  • Maximize the information that can be gathered in each communication with the payer.
  • Walk through the follow-up that is essential after each payer communication, to increase the likelihood of clean claims in the future.

 

08-B. Applying Communication Strategies to Enhance Sales Effectiveness

  • Evaluate strategies for communicating with different personality types.
  • Glean insights into enhancing your own interpersonal communication style.
  • Engage in small group exercises to apply and evaluate the effectiveness of communication techniques.

 

C. Tuesday 5/23  •  9:15 - 10:15am

09-C.  Managing Acute Infusion Reactions in the Home

  • Differentiate between anaphylaxis and acute infusion reaction (AIR), examining pathophysiology, risk factors, and presenting symptoms.
  • Evaluate the role of epinephrine in the acute infusion reaction “kit,” and considerations for its use in the home.
  • Apply a treatment algorithm in a series of case studies as you test your knowledge of acute infusion reaction management.

 

10-C. Ambulatory Infusion Suites—Operational and Regulatory Considerations

  • Pending

 

11-C. How to Obtain and Maximize Reimbursement Metrics that Work for You

  • Equip yourself with ideas for impactful reimbursement metrics, including tips on creating standardization so that you can collect the needed data from any system.
  • Walk through a cheat-sheet for getting the most out of reimbursement reports—from V-look-ups to pivot tables, this resource will help you apply what you’ve learned.
  • Put your data to work - exploring how to create worklists for the team, assess staffing needs, and apply results in staff performance evaluations.

 

12-C. The BARE Essentials of Digital Marketing

  • Discover how to reach, engage, and persuade the “informed consumer”.
  • Understand the essentials of digital marketing: Build your platform, Attract your audience, Retain their attention, and Evaluate your results.
  • See how Search Engine Optimization, social media, and email marketing can impact your bottom line.

 

D. Tuesday 5/23  •  10:30 - 11:30am

13-D.  Safely Treating Patients with Addiction

  • Receive an overview of the current climate of substance misuse in the United States—from the most commonly abused substances to regulatory efforts aimed at controlling access.
  • Delve into strategies for successfully administering home infusion therapy to patients with a history of substance misuse.
  • Walk through a series of case studies applying lessons learned by infusion providers who effectively identified and remediated risks in this site of care.

 

14-D.  Adopting Digital Healthcare Technologies

  • Explore the current state of health care technology, strategizing how to navigate this seemingly limitless terrain.
  • Walk through key considerations when evaluating and implementing cloud-based technology solutions for a home infusion operation.
  • Learn how partnering with a technologist can result in an effective solution that meets your business needs while safeguarding your financial interests.

 

15-D.  Dos and Don’ts When Managing Patient Co-Pays

  • Pending

 

16-D. Effective Website Design and Development

  • Begin with your audience in mind—who are you trying to reach, and what information do they need?
  • Learn why “rust” is a critical factor for visitors of your website, and how it can be strengthened.
  • Explore examples of modern website design that can improve your conversion rates.

 

E.  Wednesday 5/24  • 1:30 - 3:00pm

17-E. New Parenteral Drugs, Biologics and Biosimilars—2016

  • Hear a summary of each new parenteral drug, biologic, and biosimilar agent approved in 2016—from our industry’s current roster of pharmacy residents.
  • Dive into the disease management role of each drug and its clinical application in the alternate-site setting.
  • Cultivate your knowledge of administration considerations, patient education needs and clinical monitoring requirements for each drug presented.

 

18-E. Improving the Patient Experience

  • Comprehend the importance of patient experience measurement and reporting in our evolving pay-for-performance focused health care marketplace.
  • Walk through a case study examining a patient experience program customized for home and specialty infusion.
  • Get the most from your patient experience results as you identify opportunities for improvement, and strategies for implementing change across your organization.

 

19-E.  Medicare DME MAC IV/PEN  Updates

  • Walk through the most common reasons for denial reported by the Comprehensive Error Rate Testing (CERT) contractors.
  • Delve into the current DME Medicare Part B documentation requirements behind these denials, and strategies for combatting errors.
  • Receive an overview of the most recent changes and updates to key aspects of DME Medicare Part B impacting home infusion providers

 

20-E. Broadening Your Sales Strategy to Include Specialty Infusion

  • Check back soon for this program's description

 

WORKSHOP TITLES

 

F. Thursday 5/25  •  9:15 - 10:15am

21-F. Access Device Dilemmas:  Midlines vs. PICCs

Faculty:  Felicia Schaps (C), David Hirsch (C)

  • Understand what’s driving midline utilization in both the acute care and home infusion settings.
  • Explore the evidence-based standards for access device selection, including where data is lacking.
  • Consider the impact of midline vs. peripherally inserted central catheter (PICC) selection, and what providers must do to ensure each patient receives the right access device for their needs.

 

22-F. Combatting Negativity in the Workplace

Faculty: Alissa Putman, PhD (C)

  • We spend a significant portion of our lives with our co-workers—fostering a positive work environment benefits us all.
  • Learn the contributors to workplace negativity, and how to counteract them.
  • Acquire strategies for strengthening individual resiliency.

 

23-F. Intake Strategies—Setting the Stage for Successful Reimbursement

Faculty: Rodney Wright (C), Peg Gruenemeier (C), Dawn Serrano (C); addl faculty TBA.

  • Walk through the common challenges associated with intake, including strategies to keep your reimbursement train on the tracks.
  • Take a deep dive into benefit assessment, exploring the role payer estimation tools and forms management processes play in successful reimbursement.
  • Identify co-pay assistance and coupon programs that can potentially ease your patients’ self-pay burden.

 

24-F. Sales in a New Age

Faculty: Louis Feuer (C)

  • Ready yourself for the new patient services evolving with our changing health care system.
  • Learn how to strengthen your customer relationships using tailored communications.
  • Explore sales tools and resources that, when used correctly, can enhance personal connections.

 

G. Thursday 5/25  •  10:30 - 12:00pm

25-G. Actionable Access Device Event Data:  Utilizing the NHIA Standard Definition to Improve Outcomes

  • Explore methods for collecting access device event data in accordance with the NHIA standard definition.
  • Evaluate approaches for analyzing access event data to identify trends and opportunities for prevention through case studies.
  • Measure the impact of access device interventions on the outcome of infusion therapy through effective data reporting.

 

26-G. Managing Conflict in the Workplace: Tips, Tools and Strategies

  • Walk through techniques for managing interpersonal workplace conflict.
  • Recognize when assistance is needed to resolve a conflict situation.
  • Practice conflict resolution techniques as you walk through common workplace scenarios.

 

27-G. Audit-Proofing Your Reimbursement Processes, Beginning at Intake

  • Begin with the end in mind—evaluating risk of non-payment at intake so preventive action can be taken.
  • Construct a clear and timely documentation trail that will support reimbursement of the services provided.
  • Explore metrics that keep your finger on the pulse of reimbursement challenges, and strategies for applying these outcomes to your operational improvement plan.

 

28-G. Customer Service:  A Blueprint for Sales Success

  • Consider the role every employee plays in the delivery of high-quality customer service.
  • Delve into the elements of a high-quality customer service program.
  • Receive a blueprint for engaging your co-workers in a comprehensive approach to customer service.

 

 

Clinical sessions & workshops sponsored by Moog Medical Devices

 

Leadership & Management sessions & workshops sponsored by Integrated Medical Systems

 

Reimbursement sessions & workshops sponsored by Reimbursement Concepts

 

Sign up now to receive exclusive updates on registration and what you will see at NHIA AC17

   

©2017 National Home Infusion Association. All rights reserved.

Concurrent Sessions

 

CLINICAL

LEADERSHIP & MANAGEMENT

REIMBURSEMENT

SALES & MARKETING

 

A. Monday 5/22    •    1:15 - 2:15pm

 

01-A.  A Regulatory Update for Home Infusion Clinicians

  • Pending

 

02-A. Future-scape of Specialty Pharmacy Distribution and Access

  • Identify key industry and economic factors that drive limited drug distribution networks seen today.
  • Compare and contrast the provider characteristics most important to drug manufacturers as they make decisions regarding distribution of their new specialty therapies.
  • Identify possibilities for disrupting the current distribution paradigm, and expanding access to specialty therapies along with a wider range of provider types.

 

03-A.  The Essential Role of Reimbursement in Payer Contracting

  • Survey managed care trends and their impact on home infusion payer contracting.
  • Examine contracting “lessons learned” from a reimbursement perspective, including key considerations for crafting and implementing a fair agreement.
  • Delve into contract compliance monitoring, walking through payer and billing staff examples of the vigilance required to be paid in full.

 

04-A. Understanding Communication Styles and Their Impact on the Sales Process

  • Comprehend the importance of communication styles in the development of meaningful sales relationships.
  • Identify and understand your communication style, interpersonal strengths and weaknesses.
  • Learn how to quickly identify the communication style of those with whom you interact.

 

B. Monday 5/22    •    2:30 - 3:30pm

 

05-B.  Meeting Nutritional Needs of Complex Home Infusion Patients

  • Cultivate your clinical monitoring strategies for home enteral and parenteral patients—from pediatric to geriatric populations.
  • Recognize short term complications that can arise and apply assessment and management techniques that can help minimize risk of re-hospitalization.
  • Delve into the challenges and complications associated with long term nutrition support, and the infusion provider’s role in maintaining patient quality of life, detailed by a case study involving a complex home nutrition support patient.

06-B. Operations 201

  • Weigh the various considerations that accompany centralization opportunities as you consider strategies to reduce operating expenses.
  • Walk through the key components of a patient delivery optimization program.
  • Examine asset management processes and decision points with a goal of increasing utilization and decreasing pump losses.

 

07-B.  Not Just a Status Call: Effectively Managing Claims

  • Identify the most common challenges associated with claims submissions.
  • Maximize the information that can be gathered in each communication with the payer.
  • Walk through the follow-up that is essential after each payer communication, to increase the likelihood of clean claims in the future.

 

08-B. Applying Communication Strategies to Enhance Sales Effectiveness

  • Evaluate strategies for communicating with different personality types.
  • Glean insights into enhancing your own interpersonal communication style.
  • Engage in small group exercises to apply and evaluate the effectiveness of communication techniques.

 

C. Tuesday 5/23  •  9:15 - 10:15am

 

09-C.  Managing Acute Infusion Reactions in the Home

  • Differentiate between anaphylaxis and acute infusion reaction (AIR), examining pathophysiology, risk factors, and presenting symptoms.
  • Evaluate the role of epinephrine in the acute infusion reaction “kit,” and considerations for its use in the home.
  • Apply a treatment algorithm in a series of case studies as you test your knowledge of acute infusion reaction management.

 

10-C. Ambulatory Infusion Suites—Operational and Regulatory Considerations

  • Pending

 

11-C. How to Obtain and Maximize Reimbursement Metrics that Work for You

  • Equip yourself with ideas for impactful reimbursement metrics, including tips on creating standardization so that you can collect the needed data from any system.
  • Walk through a cheat-sheet for getting the most out of reimbursement reports—from V-look-ups to pivot tables, this resource will help you apply what you’ve learned.
  • Put your data to work - exploring how to create worklists for the team, assess staffing needs, and apply results in staff performance evaluations.

 

12-C. The BARE Essentials of Digital Marketing

  • Discover how to reach, engage, and persuade the “informed consumer”.
  • Understand the essentials of digital marketing: Build your platform, Attract your audience, Retain their attention, and Evaluate your results.
  • See how Search Engine Optimization, social media, and email marketing can impact your bottom line.

 

D. Tuesday 5/23  •  10:30 - 11:30am

 

13-D.  Safely Treating Patients with Addiction

  • Receive an overview of the current climate of substance misuse in the United States—from the most commonly abused substances to regulatory efforts aimed at controlling access.
  • Delve into strategies for successfully administering home infusion therapy to patients with a history of substance misuse.
  • Walk through a series of case studies applying lessons learned by infusion providers who effectively identified and remediated risks in this site of care.

 

14-D.  Adopting Digital Healthcare Technologies

  • Explore the current state of health care technology, strategizing how to navigate this seemingly limitless terrain.
  • Walk through key considerations when evaluating and implementing cloud-based technology solutions for a home infusion operation.
  • Learn how partnering with a technologist can result in an effective solution that meets your business needs while safeguarding your financial interests.

 

15-D.  Dos and Don’ts When Managing Patient Co-Pays

  • Pending

 

16-D. Effective Website Design and Development

  • Begin with your audience in mind—who are you trying to reach, and what information do they need?
  • Learn why “rust” is a critical factor for visitors of your website, and how it can be strengthened.
  • Explore examples of modern website design that can improve your conversion rates.

 

E.  Wednesday 5/24  • 1:30 - 3:00pm

 

17-E. New Parenteral Drugs, Biologics and Biosimilars—2016

  • Hear a summary of each new parenteral drug, biologic, and biosimilar agent approved in 2016—from our industry’s current roster of pharmacy residents.
  • Dive into the disease management role of each drug and its clinical application in the alternate-site setting.
  • Cultivate your knowledge of administration considerations, patient education needs and clinical monitoring requirements for each drug presented.

 

18-E. Improving the Patient Experience

  • Comprehend the importance of patient experience measurement and reporting in our evolving pay-for-performance focused health care marketplace.
  • Walk through a case study examining a patient experience program customized for home and specialty infusion.
  • Get the most from your patient experience results as you identify opportunities for improvement, and strategies for implementing change across your organization.

 

19-E.  Medicare DME MAC IV/PEN  Updates

  • Walk through the most common reasons for denial reported by the Comprehensive Error Rate Testing (CERT) contractors.
  • Delve into the current DME Medicare Part B documentation requirements behind these denials, and strategies for combatting errors.
  • Receive an overview of the most recent changes and updates to key aspects of DME Medicare Part B impacting home infusion providers

 

20-E. Broadening Your Sales Strategy to Include Specialty Infusion

  • Check back soon for this program's description

 

WORKSHOP TITLES

 

F. Thursday 5/25  •  9:15 - 10:15am

 

21-F. Access Device Dilemmas:  Midlines vs. PICCs

Faculty:  Felicia Schaps (C), David Hirsch (C)

  • Understand what’s driving midline utilization in both the acute care and home infusion settings.
  • Explore the evidence-based standards for access device selection, including where data is lacking.
  • Consider the impact of midline vs. peripherally inserted central catheter (PICC) selection, and what providers must do to ensure each patient receives the right access device for their needs.

 

22-F. Combatting Negativity in the Workplace

Faculty: Alissa Putman, PhD (C)

  • We spend a significant portion of our lives with our co-workers—fostering a positive work environment benefits us all.
  • Learn the contributors to workplace negativity, and how to counteract them.
  • Acquire strategies for strengthening individual resiliency.

 

23-F. Intake Strategies—Setting the Stage for Successful Reimbursement

Faculty: Rodney Wright (C), Peg Gruenemeier (C), Dawn Serrano (C); addl faculty TBA.

  • Walk through the common challenges associated with intake, including strategies to keep your reimbursement train on the tracks.
  • Take a deep dive into benefit assessment, exploring the role payer estimation tools and forms management processes play in successful reimbursement.
  • Identify co-pay assistance and coupon programs that can potentially ease your patients’ self-pay burden.

 

24-F. Sales in a New Age

Faculty: Louis Feuer (C)

  • Ready yourself for the new patient services evolving with our changing health care system.
  • Learn how to strengthen your customer relationships using tailored communications.
  • Explore sales tools and resources that, when used correctly, can enhance personal connections.

 

G. Thursday 5/25  •  10:30 - 12:00pm

 

25-G. Actionable Access Device Event Data:  Utilizing the NHIA Standard Definition to Improve Outcomes

  • Explore methods for collecting access device event data in accordance with the NHIA standard definition.
  • Evaluate approaches for analyzing access event data to identify trends and opportunities for prevention through case studies.
  • Measure the impact of access device interventions on the outcome of infusion therapy through effective data reporting.

 

26-G. Managing Conflict in the Workplace: Tips, Tools and Strategies

  • Walk through techniques for managing interpersonal workplace conflict.
  • Recognize when assistance is needed to resolve a conflict situation.
  • Practice conflict resolution techniques as you walk through common workplace scenarios.

 

27-G. Audit-Proofing Your Reimbursement Processes, Beginning at Intake

  • Begin with the end in mind—evaluating risk of non-payment at intake so preventive action can be taken.
  • Construct a clear and timely documentation trail that will support reimbursement of the services provided.
  • Explore metrics that keep your finger on the pulse of reimbursement challenges, and strategies for applying these outcomes to your operational improvement plan.

 

28-G. Customer Service:  A Blueprint for Sales Success

  • Consider the role every employee plays in the delivery of high-quality customer service.
  • Delve into the elements of a high-quality customer service program.
  • Receive a blueprint for engaging your co-workers in a comprehensive approach to customer service.