2010 NHIA Annual Conference & Exposition

Leadership & Management Track

Monday, April 12

1:45 – 3:15 p.m.

learning and management2-A. Making the Business Case for Employee Retention Programs: Lessons for Alternate-Site Infusion Providers of All Sizes

 

Faculty: Francis L. Battisti, R-LCSW, CEO, Battisti Networks, PLLC., Binghamton, NY; and Mitra Gavgani, PharmD, Director of Infusion and Denise Lannon, Director, Human Resources, Johns Hopkins Home Care Group, Baltimore, MD

Continuing Education Contact Hours:
Pharmacy and Nursing—1.5
ACPE #
VNA#

  • Recognize the financial impact of an effective employee retention program—and examine the positive influence that high employee retention and productivity can have on revenue and, ultimately, profits.
  • Receive hands-on tools you can use to evaluate the dimensions of a great workplace and the success of your retention strategies.
  • Hear a valuable case study about practical, solution-based staff retention practices that have been constructively implemented by a fellow alternate-site infusion organization—and discuss how you can apply such approaches at your own company.

Objectives:

  1. Gain an understanding of the business case for advancing employee retention.
  2. Discover practical, solution-based staff retention practices that have been implemented in health-care settings.
  3. Understand a process for enhancing retention in the workplace.

Tuesday, April 13

10:45 – 11:45 a.m.

learning and management6-B. Successfully Navigating Company Consolidation or Downsizing: How to Keep Your Job!

 

Faculty: Melissa Leone, RN, BSN, Director of Nursing Operations, Coram Infusion Services, an Apria Healthcare Company, Hamden, CT; and Helen Harkness, PhD, Owner, President and CEO, Career Design Associates, Inc., Garland, TX

Continuing Education Contact Hours:
Pharmacy and Nursing — 1.0
ACPE #
VNA#

  • Investigate current trends in home infusion provider business models—and discuss the impact of consolidation, mergers and acquisitions on the availability of jobs and professional growth.
  • Acquire methods for strengthening your role in a merging organization—or strategically positioning yourself for the best new job.
  • Retool your resume for an ever-evolving alternate-site infusion marketplace.

Objectives:

  1. Discuss trends in Home Infusion provider business models: consolidation, merger, acquisition, and how they impact the availability of jobs in this market.
  2. List techniques for strengthening your role in a merging organization.
  3. List 5 strategies for strategically positioning oneself for finding the best new job.
  4. Discuss potential related job markets and how to retool the job-seeker's resume and mind-set to make this leap.

3:15 – 4:45 p.m.

learning and management10-C. Ensuring Successful Disaster Management

 

 

Faculty: Nita Meaux, RN, CRNI®, Director of Risk Management, Heart Failure Program Director, Walgreens-OptionCare, Montgomery, TX

Continuing Education Contact Hours:
Pharmacy and Nursing — 1.5
ACPE #
VNA#

  • Assess the critical components of a comprehensive and effective emergency preparedness plan.
  • Listen to case studies of disaster plan implementation from alternate-site providers who were faced with daunting operational challenges during wildfires, hurricanes and floods.
  • Discuss lessons learned and productive strategies for thorough evaluation of a plan’s effectiveness following a disaster.

Objectives:

  1. Review the critical components to a successful emergency preparedness plan.
  2. Share plan implementation practices from 2-3 providers.
  3. Discuss lessons learned and effective strategies for thorough evaluation of a plan's effectiveness.

Wednesday, April 14

10:45 a.m. – 12:15 p.m.

learning and management14-D. Cost-Effectively Incorporating New Technology into Your Operation

 

Faculty: Ken J. Pereira, CEO, Healthcare Automation, Inc., Cranston, RI

Continuing Education Contact Hours:
Pharmacy and Nursing — 1.5
ACPE #
VNA#

  • Scan a wide variety of technological innovations designed to improve operations and delivery of care—from computer-based enhancements for the infusion pharmacy to direct patient care applications.
  • Consider how return on investment analysis, patient care needs, local market competition, and availability of products and services all impact an organization’s capacity to strategically plan for and adopt new technologies.
  • Hear success stories, best practices and lessons learned from failed attempts to implement new technologies in the home infusion setting, directly from infusion providers.

Objectives:

  1. Review the types of technology available for use in the home infusion setting, both within the provider facility and at the patient bedside.
  2. Develop a strategic plan for the assessment of technology and evaluation of its potential impact on your business.
  3. Discuss methods for incorporation of technology into business operations and patient care environments.

2:45 – 3:45 p.m.

learning and management18-E. Establishing a Successful and Cost-Effective Staffing Model

 

 

Faculty: Stanley N. Chamallas, RPh, FASHP, Executive Vice President & Chief Clinical Officer, qmedex, Greenland, NH; and Melissa Leone, RN, BSN, Director of Nursing Operations, Coram Infusion Services, an Apria Healthcare Company, Hamden, CT

Continuing Education Contact Hours:
Pharmacy and Nursing — 1.0
ACPE #
VNA#

  • Recognize the operational challenges that affect human resource allocation for the alternate-site infusion provider.
  • Study sample staffing models that utilize clinical expertise more cost-effectively by optimizing the role of pharmacists and nurses.
  • Discern the financial implications of new staffing models and formulate how to craft a successful restructuring.

Objectives:

  1. List the recommended components of a successful Staffing Model.
  2. Share sample staffing models for reimbursement, pharmacy and nursing.
  3. Discuss strategies for successful implementation of a Staffing Model.

Thursday, April 15

9:00 – 11:00 a.m.

learning and management22-F. Fostering Transformational Leadership in Home Infusion

 

 

Faculty: Paul Szklarski, MBA, FACHE, President, Sandler Training, Rhine Associates, LLC , Mays Landing, NJ

Continuing Education Contact Hours:
Pharmacy and Nursing — 2.0
ACPE #
VNA#

  • Comprehend how a leader’s vision can stimulate individual productivity, while harnessing the collective strengths of a team.
  • Investigate the concepts and business case behind the “emotional intelligence” competency framework—and appreciate how it can be used to assess and enhance culture and group dynamics.
  • Learn the core elements of transformational and transactional leadership styles—and how to translate these approaches into everyday effectiveness, at the appropriate times and in beneficial ways.

Objectives:

  1. Understand how a leader’s vision can stimulate individual productivity while harnessing the collective strengths of a team.
  2. Present the emotional intelligence competency framework and it can be used to assess culture and group dynamics.
  3. Translate transformational and transactional leadership styles into everyday effectiveness – at the appropriate times in the appropriate ways.
  4. Investigate the business case behind the “emotional intelligence” competency framework and leadership styles.

11:15 a.m. – 12:15 p.m.

learning and management26-G. Embarking Upon an AIS Venture: How to Start Up an Ambulatory Infusion Suite

 

Faculty: Julie Williams, MBA, BS, RN, Director, Ambulatory Infusion Suites, Coram Infusion Services, an Apria Healthcare Company, Dallas, TX

Continuing Education Contact Hours:
Pharmacy and Nursing — 1.0
ACPE #
VNA#

  • Compare advantages and disadvantages of Ambulatory Infusion Suite (AIS) models associated with different practice settings.
  • Navigate common barriers to an AIS venture—including regulatory challenges, payor issues and billing considerations.
  • Walk through a checklist of critical operational components that must be addressed before initiating patient care in your new AIS.

Objectives:

  1. Discuss the various types of Ambulatory Infusion Suites.
  2. Review the clinical and business considerations for each type of AIS model.
  3. Share a checklist of critical components to consider with any AIS start-up.

2:15 – 3:45 p.m.

learning and management30-H. Ensuring Compliance with the Law—Properly Structuring Innovative Marketing and Creative Joint Ventures

 

Faculty: Clay Stribling, Esq, Attorney, Brown & Fortunato, PC, Amarillo, TX

Continuing Education Contact Hours:
Pharmacy and Nursing — 1.5
ACPE #
VNA#

  • Discuss the marketing initiatives, joint venture relationships and other pharmacy partnerships being explored by alternate-site infusion providers seeking a competitive edge.
  • Grasp the basic premise of federal anti-kickback and Stark regulations as they relate to the formation and structuring of such new health care relationships.
  • Examine the role of state law governing strategic relationships between physicians or other referral sources and the providers of alternate-site infusion services.

Objectives:

  1. Learn appropriate ways in which joint venture relationships with other health care providers should be structured.
  2. Review the basics components of the federal anti-kickback and Stark regulations.
  3. Describe the legal considerations of entering into business relationships with physicians and other referral sources and examine the role state law plays in governing such arrangements.