Continuing Education
Monday, March 2
7:00- 8:45 a.m.
Breakfast Symposia
Case Management of the Challenging IgG Patient—Clinical Considerations for the Most Effective and Safe Therapy*
Supported by an unrestricted educational grant from Talecris Biotherapeutics
Hilton Baltimore
Continuing Education Contact Hours: Pharmacy and Nursing—1.5
ACPE # 207-999-09-106-L01-P
Education Overview:
Immunoglobulin G (IgG) therapy is used in the treatment of more than 100 immune-mediated disease states, despite having formal FDA approval for only four diagnoses. Understanding the basic function, and potential malfunction, of the immune system is critical to comprehending the role IgG can play in the treatment of numerous diseases. Now more than ever, as additional conditions are being identified every year for which IgG is demonstrating some efficacy (including potential new agents to treat Alzheimer’s, as well as Idiopathic Thrombocytopenia Purpura [ITP]), clinicians must better grasp how to administer and manage responses to this complex therapy. Join Dr. Siegel as he takes you on an interactive journey through the immune system and current treatment approaches with IgG.
Faculty: Jerry Siegel, PharmD, FASHP, Senior Director of Pharmacy, Ohio State University Medical Center, Columbus, OH
BIO: Dr. Siegel is Senior Director of Pharmaceutical Services at the Ohio State University Medical Center in Columbus, Ohio. He is also Clinical Associate Professor and Assistant Dean of the Ohio State University College of Pharmacy.
Dr. Siegel received his B.S in Microbiology, B.S. Pharmacy and Pharm.D. from The Ohio State University. He practiced as a clinical pharmacist in transplant and hematology/oncology prior to his administrative responsibilities. In addition, he was a recognized as a fellow by the American Society of Health-Systems Pharmacists (ASHP) in 1996 for his work in immunology.
Dr. Siegel is a member of many professional societies including the ASHP and the Ohio Society of Health-System Pharmacists, where he served as president. Throughout his career, Dr. Siegel has been honored with several awards such as the Walter Frazier Award and the Latiolais Leadership Award presented at the ASHP in 2003.
Dr Siegel has published in numerous journals and textbooks and has presented nationally and internationally on a broad range of pharmacy topics.
9:00-10:30 a.m.
GENERAL SESSION
Exploring The Vital Role Of Home-Centered Health Transformation In Health Care Reform
1.5 Contact Hours--Pharmacy and Nursing
ACPE # 207-999-09-108-L04-P
Faculty: Mike Magee, M.D.
General Session Education Overview:
With clear certainty, health care reform is one of the prime challenges facing the Obama Administration and the 111th Congress, as no one questions that major changes are needed in a system that consumes almost 17% of our country’s Gross Domestic Product. Given this reality, a vital element of the reform debate is the prospect of moving more health care services into the home—and while many are only now starting to explore how to offer such home-based services, NHIA members have been bringing complicated treatments into the home setting with dramatic, seamless success for the last 20 years! Will the move to home-based care open up new opportunities for providers with the clinical knowledge and strategic business savvy to take advantage of them? And can these significant health care reform discussions help lead to correcting the flaw in the Medicare law that denies appropriate reimbursement to Medicare patients for home infusion treatments?
Mike Magee, M.D., a recognized leader in the health care arena, is well known for his unique perspectives on championing patient rights, principled leadership, access to scientific discoveries and a populist vision for health system reform in the United States. His work on creating healthy and productive cross-sector partnerships between government, industry, academia and non-governmental organizations is well known and often quoted, placing him at the center of health care reform. He has also provided testimony to Congress, hosted his own weekly Internet program covering health care news and appeared on many national broadcasts (including The Today Show, CBS Morning News and Larry King Live). Dr. Magee will analyze the future of home-centered care, the need to serve the entire family (multi-generational) and the emerging business options for alternate-site providers delivering care into the home!
10:45-11:45 a.m.
5-B Perspectives and Evidence-Based Best Practices for Catheter Hub Care
Faculty: Wendy Kaler, CLS, MPh, CIC, Manager of Infection Control, Saint Francis Memorial Hospital, San Francisco, CA
1.0 Contact Hours
ACPE # 207-999-09-109-L04-P
- Examine the impact of the CMS value-based purchasing initiative, implemented October 1, 2008, on product and process decisions.
- Understand the importance of evidence-based practice and how it relates to successful decision-making.
- Identify resources and practical approaches for ensuring that evidence-based practices guide these decisions in your business.
OBJECTIVES:
- Identify the steps necessary to design and perform a useful study
- Compare the variables which contribute to the risk of catheter-associated bloodstream infections.
- Describe the steps of successfully implementing evidence-based outcomes in to the practice setting.
6-B Health Literacy: Our Responsibility
Faculty: Tim Brown, PharmD, RPh, Pharmacotherapy Specialist, Akron General Medical Center, Center for Family Medicine, Akron, OH
1.0 Contact Hours
ACPE # 207-999-09-110-L04-P
- Differentiate between literacy and healthcare literacy, as defined by the report "Healthy People 2010”- U.S. Department of Health and Human Services.
- Understand the important role healthcare providers have in promoting healthcare literacy among their patients.
- Examine the impact of low literacy on the healthcare system, and how we can work effectively with patients to improve their ability to make educated healthcare decisions.
OBJECTIVES:
- Define literacy versus healthcare literacy
- Discuss the impact of low literacy on healthcare systems and patients
- Demonstrate appropriate teaching methods
7-B Drug Pricing Methodologies
Faculty: Alan Parver, Esq, Partner, Powell Goldstein, LLP, Washington, DC
1.0 Contact Hours
ACPE # 207-999-09-112-L04-P
Receive a pragmatic overview of drug pricing and how it affects home infusion specialists, including AWP, HCPCS v. NDC, and product vs. service-based reimbursement. Comprehend the fundamental definition of Average Sales Price (ASP) and investigate related class of trade and transparency issues. Explore the essential elements of the federal 340B Drug Pricing Program to better understand how to comply with its associated inventory management, auditing and tracking requirements, and study additional drug pricing methodologies, such as Wholesale Acquisition Cost (WAC).
OBJECTIVES:
- Explore historical drug pricing in the alternate site infusion industry.
- Examine Average Sales Price methodology and impact on infusion reimbursement.
- State the impact of drug pricing methodologies on the current and future provision of home infusion services.
8-B Recruitment and Retention of Quality Sales People
Faculty: Jim Tanner, PA, CPIC, Regional Vice President, Byram Healthcare, White Plains, NY
1.0 Contact Hours
ACPE # 207-999-09-113-L04-P
- Improve your ability to recruit and retain quality sales professionals to increase top and bottom line revenues, beginning with time-tested recruitment and interviewing techniques.
- Examine the impact of comprehensive orientation and training programs on the success of the sales professional.
- Learn how to retain critical sales staff through attention to motivation factors, impact of market analysis and collaboration with other members of the home infusion team.
OBJECTIVES:
- Determine appropriate method for new Sales hire recruitment and evaluation of potential candidates.
- Understand new Sales candidate post hire orientation and training requirements key to sustained success
- Describe a cohesive market analysis and set defined realistic and obtainable growth goals
- State specific strategies intended to augment sales force, job satisfaction and retention, and their potential impact on infusion revenue.
- Validate the need for a commitment between sales and operations to sustain a culture of support and unified success.
3:15-4:45 p.m.
9-C Managing Risk in an Increasingly Complex Alternate Site Care Environment
Faculty: Nita Meaux RN, CRNI, Director of Risk Management and Heart Failure Program Director, Walgreen’s/Option Care, Buffalo Grove, IL
Lisa Siefert R.Ph., ASQ-CMQ/OE Director of Pharmacy Operations and Residency Program, Walgreen’s/Option Care, Buffalo Grove, IL
1.5 Contact Hours
ACPE # 207-999-09-114-L05-P
- Define risk management, and the potential impact to the organization’s bottom line if not continually monitored.
- Learn which patients and care scenarios pose the greatest risk to an organization, and how that risk can be reduced.
- Examine the role of each person involved in providing patient service to identify potential risks, and the steps needed to reduce the risk level while providing safe and effective patient care.
OBJECTIVES:
- Define costs associated with failure to appropriately manage risks in the patient care environment
- Identify factors which may increase risk in providing services to patients in alternate care settings
- Describe appropriate measures to reduce and manage risks in a home care organization.
10-C Accreditation Update: The Joint Commission 2009
Faculty: Daryl Rich Pharm.D., M.B.A., FASHP, Associate Director, The Joint Commission, Roseville, CA
1.5 Contact Hours
ACPE # 207-999-09-115-L04-P
- Receive all the new or updated Joint Commission standard and survey processes for 2009.
- Explore the Joint Commission National Patient Safety Goals and other planned changes.
- Acquire valuable preparation strategies and tips to help ensure your organization’s success with the Joint Commission’s most difficult standards.
OBJECTIVES:
- List the top 10 non-compliant Joint Commission standards for home care organizations scored on surveys in 2008 and strategies to maintain compliance for each.
- Describe the new Joint Commission home care standard changes and survey focus for 2009.
- List the top 10 non-compliant National Patient Safety Goal requirements for home care organizations scored on surveys in 2008 and strategies to maintain compliance for each.
- Identify the implementation expectations and implementation timeline for the new 2009 National Patient Safety Goals as they apply to home infusion organizations.
11-C Medicare Part B Coverage of Home Infusion Therapy
Faculty: Pamela Dentino-Olson, Corporate Reimbursemant Manager, Walgreen’s/Option Care, Buffalo Grove, IL
1.5 Contact Hours
ACPE # 207-999-09-116-L04-P
- Understand how Medicare Part B benefits apply to home based services.
- Learn the coverage criterion, coding and documentation requirements, billing and appeals processes for Medicare Part D claims.
- Acquire valuable insight into recent and anticipated program changes.
OBJECTIVES:
- Recite the applicable benefit categories related to home infusion.
- Identify applicable coverage criterion by therapy type.
- Describe the Medicare appeals process.
12-C The Art of Listening: A Real-World Look at Understanding and Improving Your Most Important Sales Skill
Faculty: Rocco Consiglio, Vice President, Strategic Corporate Business, Innovatix, New York, NY
1.5 Contact Hours
ACPE # 207-999-09-117-L04-P
- Identify the difference between listening and actually hearing what customers are saying.
- Participate in an interactive session that will examine what makes a good listener—and what improving your listening skills can mean for your business.
- Walk through real-world strategies to enhance listening skills—enabling you to truly understand what is being communicated.
OBJECTIVES:
- State the difference between hearing and listening.
- Demonstrate the three steps involved in active listening.
- Verbalize the importance of articulation in the message that is heard.
5:00-6:30
ROUNDTABLES
1.5 Contact Hours
ACPE # 207-999-09-118-L04-P
PROGRAM DESCRIPTION: Join industry experts and peers for a shared-learning experience on a wide variety of topics impacting your home infusion business. Table topics will incorporate concerns and opportunities from the business segments represented at the conference: Clinical, Management, Reimbursement, and Sales and Marketing. The roundtables format provides a unique gathering where you and your team can ask questions, along with sharing your own thoughts, about the most critical issues in alternate-site infusion today.
OBJECTIVES:
- Examine issues and opportunities impacting the clinical delivery of patient care, including medication and supply preparation, delivery, administration and patient monitoring.
- Discuss challenges associated with alternate site reimbursement, including payor contracting, patient admissions, claim development and submission, and collections activities.
- Review areas of interest to alternate-site infusion managers, including accreditation, quality improvement, staff communication and teamwork.
- Devise strategies to improve sales and marketing efforts, including training of sales personnel, preparing all staff for their role in sales, and implementation of sales action plans.
Roundtable Topics Include:
- Average Sales Price (ASP) Challenges and Trends
- Beyond Use Dating
- Communication between Pharmacy, Nursing and Billing
- Continuous Quality Improvement
- Contracting Strategies for Small Providers
- Evolving Accreditation Options
- Heating, Ventilating and Air Conditioning (HVA) Issues in a Remodeled or Modular Clean Room
- Industry Standards Guiding Pharmacy and Nursing Care
- Intra-articular Medication Administration
- Managing Patients in Remote Locations
- Moving from the Audience to the Podium: Tips for Becoming a Public Speaker
- Pain Management Dosing Regimens
- Patient Supplies: Who’s Responsibility Is It—The Certified Home Health Agency or Home Infusion Pharmacy?
- Peripherally Inserted Central Catheter (PICC) Lines—Outsourcing Placement and Managing Power PICCs
- Quality Assurance of Infusion Claims to Minimize Denials
- Sales 101
- Sales Compensation Plans
- Setting Up Your Clinician for Success on a Sales Call
- Staff Development, Team Building and Employee Retention
- Successfully Transitioning Staff and Patients to New Products and Supplies
- Surviving Regulatory Audits
- Tools for Cross-Training Billers
- Additional tables TBD