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Management Track
Monday, March 10
10:45 a.m. – 12:15 p.m.
 2-A. Leadership and Team Building: Critical Ingredients for Today’s Alternate-Site Infusion Provider
ACPE # 207-999-08-160-L04-P
VNA Approver Number:
Pharmacy & Nursing Continuing Education Contact Hours: 1.5
Session Summary:
- Discover why effective leadership is so vital to ensuring proactive, positive change within your company—especially in an industry that changes as quickly as health care.
- Review the core elements present in a true team-oriented environment, where everyone contributes to the overall achievement of the organization—and grasp how individual employees may be responsible for explicit tasks, yet are unified with other team members to accomplish holistic objectives.
- Examine how to fully cultivate your own leadership skills and create a successful team, specifically within the context of our alternate-site infusion field.
Faculty: David M. Franklin, MSA, President, Advanced Care Consulting Services, Shelby Township, MI
Educational Objectives:
- List several key attributes of an effective leader.
- List necessary leadership skills and use case study examples to illustrate each skill.
- Define the key components of a team and key attributes of each team member.
- Describe several underlying key principles for effective team building.
- Compare and contrast various team building tactics.
4:15 – 5:45 p.m.
6-B. 2008 Joint Commission Update—What You Need To Know!
ACPE # 207-999-08-164-L03-P
VNA Approver Number:
Pharmacy & Nursing Continuing Education Contact Hours: 1.5
Session Summary:
- Receive all the new or updated Joint Commission standards and survey processes for 2008.
- Explore the Joint Commission National Patient Safety Goals and other planned changes.
- Acquire valuable preparation strategies and tips to help ensure your organization’s success with the Joint Commission’s most difficult standards.
Faculty: Darryl S. Rich, PharmD, MBA, FASHP, Surveyor, The Joint Commission, Roseville, CA
Educational Objectives:
- List the top ten non-compliant Joint Commission standards for home care organizations scored on surveys in 2007.
- Describe strategies that can be used to maintain compliance with the standards that are most commonly found to be non-compliant.
- Describe the new Joint Commission requirements for enteral and infusion pumps that became effective in 2007 as a result of the CMS Part B Quality Standards.
- List the top ten non-compliant National Patient Safety Goal requirements for home care organizations scored on surveys in 2007 and strategies to maintain compliance for each.
- Identify the implementation expectations and implementation timeline for the new 2008 National Patient Safety Goal requirement related to anticoagulation therapy as it applies to home infusion organizations.
Tuesday, March 11
10:45 a.m. – 12:15 p.m.
10-C. Comprehending Ambulatory Infusion Center Models
ACPE # 207-999-08-170-L04-P
VNA Approver Number:
Pharmacy & Nursing Continuing Education Contact Hours: 1.5
Session Summary:
- Discover why, with over 200 biological therapies in the biotech pipeline, the need for ambulatory infusion centers (AICs) will continue to grow.
- Receive a practical, hands-on, 30-minute summary of the various AIC models that exist today.
- Hear vital insights offered by a panel of AIC consultants and providers with experience in setting up and managing ambulatory infusion centers and services.
Faculty: David M. Franklin, MSA, President, Advanced Care Consulting Services, Shelby Township, MI; Ed Neuman, Vice President, CFO, HomeCare IV of Bend, Inc., Bend, OR; and Barbara Nolet, MA, ARNP, President, Northwest Management Associates, Gig Harbor, WA
Educational Objectives:
- Compare and contrast three different business models for ambulatory infusion centers.
- Describe key strategies for business development of a freestanding ambulatory infusion center.
- Describe basic drug and service reimbursement requirements for operating a physician office-based ambulatory center.
- Identify the various regulatory and reimbursement requirements related to the hospital-based ambulatory infusion center.
- Discuss various business strategy considerations when planning and implementing an ambulatory infusion center.
3:15 – 4:45 p.m.
15-D. How Will Competitive Bidding Affect Your Pharmacy?—Prepare to Succeed in a Changing Marketplace!
ACPE # 207-999-08-175-L03-P
VNA Approver Number:
Pharmacy & Nursing Continuing Education Contact Hours: 1.5
Session Summary:
- Recognize how competitive bidding will change the market for Durable Medical Equipment (DME) suppliers and pharmacies.
- Assess whether the products and services provided by your pharmacy may or may not be included.
- Explore the regulatory maze of complex rules and regulations that apply—and learn what you will need to know to survive.
Faculty: Clay Stribling, Esq, Attorney, Brown & Fortunato, PC, Amarillo, TX
Educational Objectives:
- List the DME competitive bidding provisions of the Medicare Modernization Act.
- Discuss the key components of the competitive bidding process.
- Describe how competitive bidding will affect pharmacies.
- Discuss current regulatory and court initiatives to repeal competitive bidding.
- State the necessary steps to take if an organization is not awarded a contract under competitive bidding.
5:00 – 6:30 p.m.
20-E. Alternate-Site Infusion Legislative and Regulatory Update
ACPE #207-999-08-179-L03-P
VNA Approver Number:
Pharmacy & Nursing Continuing Education Contact Hours: 1.5
Session Summary:
- Obtain an overview of the significant legislative and regulatory changes that are on the horizon for alternate-site infusion suppliers.
- Comprehend the latest modifications in federal and state guidelines, via an enlightening and interactive presentation format.
- Attain the knowledge required to best prepare your organization for these recent and anticipated changes.
Faculty: Clay Stribling, Esq, Attorney, Brown & Fortunato, PC, Amarillo, TX
Educational Objectives:
- Identify significant legislative and regulatory changes implemented in 2007.
- Identify potential legislative and regulatory changes coming for 2008.
- Discuss how suppliers can prepare for upcoming changes.
- Identify how regulatory and legislative changes impact compliance programs.
- Identify key contacts for legislative and regulatory initiatives.
Wednesday, March 12
9:15 – 10:15 p.m.
24-F. Achieving Accreditation though CHAP (Community Healthcare Accreditation Program)
ACPE #207-999-08-183-L03-P
VNA Approver Number:
Pharmacy & Nursing Continuing Education Contact Hours: 1.0
Session Summary:
- Receive a comprehensive overview of the CHAP accreditation process, utilizing its new web-based portal.
- Understand the important components of accreditation—with a detailed comparison of the old and new processes.
- Obtain useful tips about how to favorably plan for and attain CHAP accreditation at your organization.
Faculty: Ken Fagerman, RPh, M.M., VNA of West Michigan, Grand Rapids, MI
Educational Objectives:
- Identify CHAP five steps to accreditation.
- Compare old application processes with new processes.
- Describe the self-study process.
- Relate the self-study process to the site-visit process.
- Identify the components of the site-visit report.
10:30 a.m. – 12:00 p.m.
28-G. Accreditation the ACHC Way!
ACPE #207-999-08-187-L03-P
VNA Approver Number:
Pharmacy & Nursing Continuing Education Contact Hours: 1.5
Session Summary:
- Receive a thorough overview of the ACHC (Accreditation Commission for Health Care) standards.
- Grasp the core elements of the critical quality improvement standards as they specifically relate to home infusion clinicians and the management team.
- Discover ways to improve compliance with these standards via the quality improvement process.
Faculty: Sherry Hedrick, RN, BSN, MPH, Director of Clinical Compliance and Accreditation, Accreditation Commission for Health Care, Inc. (ACHC), Raleigh, NC
Educational Objectives:
- Describe the concept of accreditation and CMS deeming authority.
- Discuss the unannounced survey process.
- Identify critical ACHC standards for home infusion pharmacies.
- Identify several strategies to improve compliance with critical standards.
- Describe the relationship between infusion nursing standards and pharmacy standards.
1:30 – 2:30 p.m.
32-H. Patient Satisfaction—How to Measure It and How to Improve It!
ACPE #207-999-08-192-L04-P
VNA Approver Number:
Pharmacy & Nursing Continuing Education Contact Hours: 1.0
Session Summary:
- Understand why it is so critical for alternate-site infusion organizations to collect patient satisfaction data—and then to utilize that data correctly to enhance company services, while growing business.
- Comprehend if you are you collecting the right kind of information and/or if you should you be gathering additional data from other sources—and ascertain if you are analyzing such data appropriately.
- Evaluate a mix of both theory- and reality-based examples to learn how best to assess your patient satisfaction program and further improve your organization’s performance.
- Faculty: L. Rad Dillon, Director of Clinical Support, Curlin Medical, Inc., Huntington, CA, and Melissa Leone, RN, BSN, National Director of Nursing, Apria Healthcare, Hamden, CT
Faculty: L. Rad Dillon, Director of Clinical Support, Curlin Medical, Inc., Huntington, CA, and Melissa Leone, RN, BSN, National Director of Nursing, Apria Healthcare, Hamden, CT
Educational Objectives:
- Identify strategies for improving satisfaction data collection rates.
- Identify ways to expand the satisfaction evaluation process to include all customer types.
- Describe the best strategies for selecting and phrasing satisfaction survey questions.
- Provide a “core question set” of questions that could be used to standardize satisfaction data for home infusion therapy.
- Identify analytical pitfalls to avoid and best practices to use in the handling of satisfaction data.
- Identify ways to use satisfaction evaluation results to improve customer service.
- Describe how to best use satisfaction results in marketing efforts.
2:45 – 4:15 p.m.
36-I. Disease Management Programs—Best Demonstrated Practices
ACPE #207-999-08-196-L01-P
VNA Approver Number:
Pharmacy & Nursing Continuing Education Contact Hours: 1.5
Session Summary:
- Receive an overview of the intent of disease management programs, including their benefits for both the alternate-site infusion provider and insurance company.
- Hear about two disease management programs that are currently being successfully managed by home infusion providers.
- Obtain valuable information and insights that will enable you to initiate similar programs at your organization.
Faculty: Melissa Leone, RN, BSN, National Director of Nursing, Apria Healthcare, Hamden, CT; Nita Meaux, RN, CRNI®, Director of Risk Management/ Heart Failure Program Director, Walgreens/ OptionCare, Montgomery, TX; and Kristie Jesionek-Brewton, RD, LD/N, CNSD, Lead Infusion Nutrition Support Dietitian, Apria Healthcare, Spring Hill, TN
Educational Objectives:
- State the pros and cons of providing a disease management program for a specific patient population.
- Identify three ways to market a disease management program to contracted payers.
- List three components of a successful heart failure disease management program.
- Identify how the home infusion patient benefits from a heart disease management program.
- Explain how nutritionally challenged patients can benefit from a disease management program.
- Identify two ways that the contracted payer can benefit from a comprehensive nutrition management program.
- Discuss the pros and cons of developing a disease management program in home infusion.
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