Foundation to Sponsor Creation of Standardized Patient Satisfaction Survey Questions for Home Infusion Field

Seeking Panelists to Participate in Project

The National Home Infusion Foundation (NHIF) is sponsoring a study to develop a validated, standardized set of patient satisfaction survey questions for adoption by home infusion providers to use in organizational surveys.   Patient satisfaction surveys have gained increasing attention as essential sources of information for identifying gaps and developing an effective action plan to improve quality in organizations across the health care spectrum.  The NHIF project demonstrates the commitment of the home infusion industry to making patient satisfaction a central component of measuring quality. 

Establishing a "core" set of survey questions will also permit satisfaction data from multiple sites to be combined, creating a statistically significant cohort of data representative of the home infusion industry, and will make individual results more influential through benchmarking.  The implementation of this project demonstrates the commitment of the home infusion industry to making patient satisfaction a central component of measuring quality.

This study will build on work previously done by the National Home Infusion Association (NHIA) to identify common questions being asked by providers when evaluating patient satisfaction. The 2012 NHIA Data Definitions Survey measured the degree of agreement on fifteen questions found to be included in the surveys being administered by ten independent pharmacy organizations. 

The project will be coordinated by NHIF staff and utilize a panel of individuals with home infusion experience to develop validated questions.    For more information about the Satisfaction Survey Project contact Connie Sullivan, RPh, Vice President of Research, at connie.sullivan@nhia.org.

Call for Participation
The Foundation is seeking candidates to participate on a diverse panel of volunteers to participate with developing a validated patient satisfaction survey.  Professional candidates should have at least 3 years of recent experience working in home infusion.   Participation is not limited to clinicians, however the final panel will include at least 3 pharmacists and 3 nurses.  At least one patient and one physician will be encouraged to participate in the project.  Patient candidates should have recent (within the previous 12 months) experience receiving an intravenous therapy at home.  Project related work is estimated at 4 to 8 hours per month, for 6 to 8 months beginning in August 2016. 

To submit an application for participation on the panel for this project, please send an email with a current resume to Connie Sullivan, R.Ph., Vice President of Research, at connie.sullivan@nhia.org.  

The National Home Infusion Foundation (NHIF) is a 501(c)(3) non-profit organization that aims to advance the home and specialty infusion field and to support the enhancement of patient care and patient outcomes through leadership, research, and education. Established by the National Home Infusion Association, the Foundation will focus on shaping the future of the industry to ensure the most value to patients and the health care community overall.